Senior Expert, Product and Solution

2 weeks ago

Hanoi, Vietnam Techcombank Full time

09-Mar-2023**Senior Expert, Product and Solution (40000645)**:

- Category: Retail Banking Group- Job Type:
- Facility: Retail Banking**Job Purpose**:
Manage and be responsible for activities related to product/ Solution/ Journey development and management for BB through:
1. Product/ Solution/ Journey design, embedded with customer experience required
2. Product/ Solution/ Journey policy và guidelines
3. Provide training knowledge on Product/ Solution/ Journey
4. Other tasks assigned by department head/Director

**Key Accountabilities (1)**:

1. Deploy, coordinate with stakeholders and participate in the development and administration of policies related to business customers:

- Building and managing product trees and related documents of corporate customers;
- Coordinate with stakeholders to ensure the effectiveness of risk management, excluding legal risks, operational risks, compliance risks;
- Responsible for the management, development, adjustment and standardization of regulations, guidelines, products/packages/business programs/solutions of the Corporate Banking Division in accordance with the law, Techcombank's general policies và customer's need.

2. Development of products/product packages/Business programs/solutions
- Responsible for/coordinating feasibility assessment and proposing product/solution development ideas, product/solution development planning
- Responsible for/coordinating in building/adjusting products/product packages/solutions, sales programs to meet the needs of each segment/sub-segment/region/sub-sector on the basis of CVP

3. Building operating procedures - systems and services
- Responsible for/coordinating design, construction, development, adjustment of operating processes from the perspective of product/product package/Biz program/solution, update problems (if any), propose alternatives, process improvements, modifications
- Responsible for implementing or coordinating with Internal Divisions to improve and automate operational and service processes

4. Price and fee policy:

- Responsible for/coordinating the development/adjustment and management of product/package/solution pricing models/promotions by segment/sub-segment, by regions/areas on the basis of CVPs, policies and orientations of Techcombank.
- Develop and manage pricing policy/governance framework for corporate customers

5. Monitoring/coordinating product portfolio management/product packages/solutions/promotions
- Responsible/coordinating for monitoring và managing the effectiveness of products/product packages/Biz program and proposing solutions to improve operational efficiency

6. Project:

- Participate in projects related to products/solutions for business customers

7. Training and capacity development:

- Drafting training documents for Products/Solution
- Participating in and implementing sharing / training / coaching for consulting forces on products and solutions

8. Other tasks assigned by the department head

**Key Accountabilities (2)**:
**Key Accountabilities (3)**:
**Key Relationships - Direct Manager**:
Director/Head of Product & Solution

**Key Relationships - Direct Reports**:
None

**Key Relationships - Internal Stakeholders**:
Other units in BB, other units in TCB (WB, PFS, CSA, TO, DO )

**Key Relationships - External Stakeholders**:
Customers, organizations, business associations, state agencies (GSO, tax authorities...)

**Success Profile - Qualification and Experiences**:

- Bachelor's degree in Economics / Finance / Banking / Marketing / Business Administration
- Priority to have a master's degree or higher

Minimum 10 years working experience in banking/finance/credit/marketing with:

- Understanding of solutions to improve performance of BB (resource, system, operations, risk management)
- Understanding of banking activities
- Understanding of strategy, business model, CVP
- Mimimum TOEIC 650 or equivalent

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