QA Manager

3 weeks ago

Ho Chi Minh City, Vietnam Ninja Van Full time

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started We have much room for improvement and many ideas that will further shape the industry.

**Responsibilities**:

- ** Establish and maintain quality assurance standard operating procedures (SOPs)**:

- Review, develop, implement, and manage organization’s processes, standards and policies to ensure that services meet required specifications for quality;
- Ensure compliance with government regulations and all legal standards;
- Devise procedures to inspect and report quality issues;
- Monitor all operations that affect quality;
- **
Assure the reliability and consistency of services by checking processes and final output**:

- Ensure that the quality control procedures are implemented during every step of the delivery services processes.
- Plan and conduct internal quality audits.
- Establish and implement the Inspection and Test Plan.
- Test and inspect services to bring them up to certain quality standards.
- Respond to client complaints related to the services quality, conducting the root cause analysis and taking necessary corrective actions.
- Liaise with CE Team to appraise customers’ requirements and make sure they are satisfied;
- Perform statistical analysis of test results.
- Keep records of quality reports, statistical reviews and relevant documentation;
- **
Correctiveand Preventive actions**:

- Facilitate proactive solutions by collecting and analyzing quality data;
- Analyze the data thoroughly to find the areas of growth;
- Develop and monitor appropriate corrective actions on identified problems;
- Identify potential sources of error and suggest ways to eliminate them. (Preventive Actions);
- Identify the training requirements to meet the quality standards;
- Build strategies to make the delivery process more efficient.
- **
Supervisory Responsibilities**:

- Train QA staff members.
- Oversee the daily workflow and schedules of the department.
- Lead QA process improvement initiatives
- Lead Instructor Training on QA-related topics
- Organize, manage, and assist manual and automated QA executives to ensure mínimal services defect leaks;
- Communicate with external quality assurance officers during on-site inspections

**Requirements**:

- Min 5 years of working experience with min 2 years working as QA team leader;
- Thorough knowledge of methodologies of quality assurance and standards
- Certification of quality control is a strong advantage (ISO 9000 etc.)
- Bachelor degree (Preference: Business, commerce, social studies and humanity).
- Excellent communication, presentation and interpersonal skill, Problem solving, Strong analytical skill, able to identify competency gaps;
- Have strong leadership and teamwork skills to build positive relationships.
- Attention to detail is essential
- Have analytical minds produce better results when analyzing large amounts of data.
- Good at English 4 skills
- Excellent numerical skills and understanding of data analysis/statistical methods
- Outstanding communication skills
- Great attention to detail and a results driven approach
- Excellent organizational and leadership abilities
- Reliable and Trustworthy
- Knowledge of quality management systems
- An eye for detail
- Problem-solving skills
- Experience reading technical documents

**Working address**: Ninja Van Vietnam Office, 307/21 Nguyen Van Troi, Tan Binh district, Ho Chi Minh city.

**Salary and benefits**:

- Competitive income compared to the market
- "Tet" bonus, Performance review from 1 - 4 months
- Paid social insurance based on full salary
- 12 days annual leave, 5 days sick leave (with full salary)
- High-class AON Health Insurance for manager level.
- Year End Party, annual Townhall Ceremony
- Annual company trip
- Attractive team-building activities, regular internal activities
- Provide laptop for employees

**Training and developing**:

- Participate in internal training courses: online/offline
- Opportunities to promote to higher positions: Senior, Team Leader, Manager etc.

**Work environment & colleagues**:

- Senior leaders are open-minded, respectful and ready to facilitate personal growth
- Young and dynamic working environment
- Scope of work is large, the company has more than 6000 employees, the company has operations

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