Deputy Manager

2 weeks ago

Hanoi, Vietnam Aon Full time

**Job Description**:
**Deputy Manager**

**Aon is in the business of better decisions**

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

**What the day will look like**

**Prospecting**
- Creating prospects via face-to-face meetings and drive Korean book across all solutions to maximize growth via strong rollover, retention, penetration.
- Managing current portfolio and develop new business and clients.
- Co-ordinating with other teams (CT, HS, Claim, etc) in service offerings/deliveries in an efficient and professional manner. Such enquiries may relate to claims, premiums, market trend, and product information or claim statistics.
- Understanding the needs of clients and address these to the mutual benefit of both parties.
- Verifying renewal documents, assess if new products from underwriters and services can be offered, issue renewal confirmations to underwriters and consolidate renewal document.
- Advising client on claim control measure.
- Reviewing and reporting service quality issues on a daily basis and to ensure all clients complaints are reported and taken seriously.
- Maintaining close business relationship with the clients and the underwriters.
- Promoting the Company image by introducing company products such as Aon Care etc.

**Broking**
- Coordinating to handle broking activities based on experience of gathering quotations for prospect businesses, putting together comparative proposals, analyzing offers from insurers and proposing primary recommendations.
- Updating marketing technical format and presentations
- Executing insurance compliance placement responsibilities (KYC, docs) to support Korean Desk to drive growth
- Handling the following up of won accounts and arranging the placement of policies for the clients

**Operations and Administrative Assistant**
- Cooperating with Accounting Department in following up premium settlement from clients and to request refund of credit balance to client.
- Providing input for the Business Development annual budget, in terms of both expenses and revenue.
- Developing own skill set on knowledge base through participation in company arranged training programs and company sponsored training program.
- Supporting the Director - Korean Desk with system handling and administrative tasks to achieve operational excellence.
- Scheduling and coordinating related appointments and meetings; preparing meeting minutes, reports and documentation accordingly when required.
- Performing as a liaison between Director, Korean Desk and other colleagues as required
- Other tasks as assigned

**Skills and experience that will lead to success**
- Bachelor/Master of Business, Insurance Diploma/Associate is an advantage
- Have at least 7 year experience in Account Management/Client Management role, preferably in Insurance Sector.
- Good command of written and spoken English.
- Self-initiative, effective interpersonal skills, agile mindset, collaborative spirit
- Proficiency in computer software - Word, Excel, PowerPoint

**How we support our colleagues**

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

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