Senior Officer, Customer Value Management and

2 weeks ago

Hanoi, Vietnam Techcombank Full time

08-Feb-2023**Senior Officer, Customer Value Management and Loyalty (40000231)**:

- Category: Retail Banking Group- Job Type:
- Facility: Retail Banking**Job Purpose**:
Responsible for ensuring the implementation of the goals of the functional group and assigned tasks, ensuring the overall effective progress of the tasks in the professional operations of the segmentation và customer value positioning department..

**Key Accountabilities (1)**:

1. Effective management of customer portfolio:

- Support senior experts/leaders directly in managing the customer portfolio in activities leading to the development of annual business plans for the Segment in charge based on market information and customer understanding ; allocating plans to solution groups, channels, MKT.,
- Support direct leadership in activities to understand and understand the performance of the Customer portfolio of the Focused Customer Segment based on the target indicators of: number of customers, value on a customer/customer lifetime value, number of products used/customer...), review, adjust and be responsible for the PnL of the Customer Segments.
- Manage indicators and models to identify and identify customers.
- Responsible for working directly with relevant departments (BF, DnA, solution, channel...) to build a dashboard system to be able to manage the portfolio most effectively. Periodically evaluate effectiveness Financial results include Revenue and Expense by Customer Category from Customer Dashboard.
- Report and support direct leadership in making recommendations on appropriate product standards, prices, and programs for customers in order to enhance customer satisfaction and efficiency for the Bank.

**Key Accountabilities (2)**:

2. Comply with regulations and develop relationships internally and within the system:

- Coordinate with internal departments to complete assigned work
- Strictly comply with the Bank's Labor Regulations.
- Perform work in accordance with policies, regulations, processes, internal guidelines... and commitment to service quality (SLAs).
- Training, guiding and mentoring senior specialists/experts in the group to perform the above tasks and professional skills related to the functions and tasks of the department.

3. Other tasks as required/directed by direct manager

**Success Profile - Qualification and Experiences**:

University graduate or above majoring in economics, finance and banking
Experience: 5 years of experience and good knowledge of the financial system, retail banking
Expertise:

- Understanding of TCB system or equivalent organization
- Understanding of retail market/products/services
- Understanding the regulations/operating process in the Retail Division

TOEIC English score or foreign language/equivalent level as required by Techcombank.

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