Vp, Drawdown, Maintenance

6 days ago

Ho Chi Minh City, Vietnam HSBC Full time

-Job Advert Details
Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Digital Business Services (DBS) is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high calibre professional to join our team as an VP, Drawdown, Maintenance & Regulatory SME.

Principal Accountabilities:

Impact on the Business/Function
- Is responsible for ensuring the teams deliver in line with its demand statements
- Is responsible for planning and prioritisation of day to day services across teams
- Is responsible for supporting the implementation of change programmes as directed by the Line manager, including Global Standards
- Develop and implement Operating Procedures in accordance with the respective Business Services Operating Model; highlighting any local procedures.

Customers / Stakeholders
- Establishes targets for a number of teams to meet overall goals in Production Quality, Service Quality, Financial Performance
- Is responsible for identifying opportunities to improve service Quality across teams..

Leadership & Teamwork
- Establishes the goals for Team members and manages their performance.
- Is responsible for the coaching and development of individual team members and the overall development plans of the teams
- Is able to recruit team members within agreed headcount plans as directed by the Line Manager
- Is accountable for the cascade of communication across teams.

Operational Effectiveness & Control
- Is accountable for the effective use of resources and use of Production Management tools to deliver established levels of Production Quality across teams.
- Manages resources across teams to ensure performance levels continually meet agreed standards
- Is accountable for the effective use of controls to ensure operational risk is within agreed limits across teams.
- Must respond to all escalations, resolving or escalating all issues with operational effectiveness in a timely and appropriate manner
Qualifications
Certifications, Qualifications & Experience
- Minimum 5 years’ experience in operations or in a directly related business/function
- Minimum 5 years’ experience in leading a team
- Project management skills, particular in the area of workflows and process improvements
- Analytical and creative problem solving skills
- Excellent ability in numerical analysis
- Customer oriented mindset and an ability to interact with peoples at all levels

You’ll achieve more when you join HSBC.

Issued by The Hongkong and Shanghai Banking Corporation Limited

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