Business Analyst

6 months ago

Ho Chi Minh City, Vietnam Diebold Nixdorf Full time

Business Analyst - Retail

**Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.**

You will report into the APAC PS Area Head within DN's Professional Services team.

**Responsibilities**

**About the role**

As Business Analyst you are required to:

- Analyze, interpret, and document customer requirements and business processes, conduct fit / gap analysis, manage change requests and guide stakeholders in coordinating their requirements.
- Participate in pre-sales projects leveraging industry
- and domain know-how.
- Hold project definition / discovery workshops, to assure business value to be delivered and re-use of standards.
- Drive standardization by using Solution Blueprints or predefined process books as basis for fit / gap analysis.
- Create Requirements Traceability Matrix and Functional Specifications for identified gaps.
- Facilitate customer workshops and meetings.
- Investigate complex customer's business needs and problems, leveraging extensive Retail process experience.
- To define and to configure technical set-up of client environments for on-site and cloud-based POS solutions.
- To support during SIT/ UAT.
- Act as SPOC for customer and liaise with development team during project delivery cycle. Actively utilize corporate tools and
- corporate delivery framework in project delivery phase.
- Act as 'primus inter pares' between team and manager and guides team without hierarchical management responsibilities.
- Coach and develop team members and provide input to performance reviews by manager.

**Qualifications**

**Required QUALIFICATIONS**
- Minimum 4 years of business analysis work experience in retail industry
- Must have functional knowledge of retail processes and systems.
- Excellent communication skills in English and Vietnamese
- Ability to work under pressure.
- Keen attention to detail
- Logical and analytical problem-solving attitude
- Strong customer service orientation
- Intermediate level of proficiency with MS Project, Excel, Visio, PowerPoint, and SharePoint with experience presenting to stakeholders and / or Senior Management
- General understanding with Microsoft Azure, general cloud concepts, API and Microservices is a bonus.
- Ideally Agile / Scrum-certified

**About Us**

Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.
- Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
- To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**

LI-FR1

**About Us**

Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.
- Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

**To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**

Job ID 300001664013502

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