Technical Support Engineer Stage 2

3 weeks ago


Hanoi, Vietnam Tek Experts Full time

Overview:
We’re seeking a customer-oriented Technical Support Engineer Stage 2 to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by customers and/or Level 1 Support Engineers and should provide quick and accurate support.

**Driving exceptional outcomes with purpose-built solutions.**

Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients. We’re problem solvers, engagers, and creative thinkers who always strive to help our customers succeed. Our agile, relationship-based support helps the largest, most innovative enterprises thrive. If you crave problem-solving, finding improvement in process, learning, and working within a diverse global team, you're the fit we're looking for. Join our global team of experts and grow your IT career with us.

Tek Experts is part of TeKnowledge - where innovation meets purpose. We’re transforming the tech landscape globally, delivering advanced technology services, cybersecurity expertise, and unmatched technical skilling, tailored to the unique landscapes of public and private sectors.

**Responsibilities**:
**This role will**:

- Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.
- Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.
- Mentor junior support engineers as needed or requested by management.

Qualifications:
**Dynamics is a good fit for you if**:

- You’re familiar with Dynamics 365 Operations, Dynamics 365 Business Central (ERP), Dynamics 365 Customer Engagement (CRM), and Microsoft Power Apps and Flows.
- You’re proficient in both written and oral English.
- You’re creative, adaptable and have strong problem-solving skills.
- You’re customer-obsessed, take the initiative and exceed expectations.
- You’re a fast learner interested in understanding our products.

**In this role**:

- 2 - 3 years of technical and customer support experience are required.
- Higher-level technical education is preferred.
- Certifications relevant to the product are helpful.



  • Hanoi, Vietnam Tek Experts Full time

    Overview: We’re seeking a customer-oriented Technical Support Engineer Level 2 to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by customers...


  • Hanoi, Vietnam Tek Experts Full time

    **Overview**: We’re seeking a customer-oriented Technical Support Engineer Level 2 to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by...


  • Hanoi, Vietnam Hewlett Packard Enterprise Full time

    Technical Support Engineer This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. **_ Responsibilities: _** - Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems. - Respond to service,...


  • Hanoi, Vietnam tesa Full time

    Location: - **Vietnam, Hanoi** - Level: - **Professionals** - Function: - **Sales** - Job Responsibilities**Purpose of job**: - Work towards achieving monthly spec-in closure targets designated segments in South East Asia and/or areas specified by the management. - To assist and support the South East Asia Electronics sales team to develop new markets...

  • Technical Engineer

    3 weeks ago


    Hanoi, Hanoi, Vietnam RGF HR Agent Recruitment Full time

    Job SummaryPre-Sales and Post Sales (Service) are both responsibilities in the respective country. To support Sales Team, System Integrator (SI) on Pre-Sales and End User on Post-Sales (Service) activities as a result to achieve sales target and Year on Year (YOY) growth. Focus on the areas to expand Robot Sales and Services with different industry...


  • Hanoi, Vietnam Hitachi Energy Full time

    **General information**: **Mission statement**: The Distribution Transformer Application Engineer brings the knowledge of a senior specialist in our Distribution Transformers portfolio to Customers, ensuring mutual trust while also communicating the Customer technical preferences & needs, written and unwritten across the Hitachi Energy organization and...

  • Technical Manager

    4 weeks ago


    Hanoi, Vietnam Solar Full time

    Job ID 21679 - Solar - Permanent - Vietnam - Our client is seeking to recruit for a Technical Manager to be based in Hanoi, Vietnam, to manage Infrastructure and Renewable Energy projects across the region. **Responsibilities**: - Providing oversight and guidance in undertaking assessment, planning, documentation, design, tendering, contracting and...

  • Technical Support

    4 weeks ago


    Hanoi, Vietnam PERSOLKELLY Full time

    **TECHNICAL SUPPORT (KOREAN NATIVES)** - **Location: Ha Noi** **Job description**: - Provide training to new Sales staff and advanced training for Experienced Sales staff on High-end product. - Support Salespersons and Customers for any technical queries on Keyence’s products. - Provide consultation to Customers to maximize product’s performance. -...

  • Technical Support

    4 weeks ago


    Hanoi, Vietnam Công Ty TNHH Saint - Gobain Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) 1. Technical Consulting: Provide technical consulting services to customer (collaborate with sales team): - Competitor benchmarking 2. Technical Support: Getting closer to customer to: - Demonstrate at site - Defects analyze on site to support customer complaint handling (collaborate with...

  • Pre-sales Engineer

    4 weeks ago


    Hanoi, Vietnam NavigosSearch Full time

    **What We Can Offer**: 1. Technical support: Responsible for promptly responding to customer technical problems, coordinating internal and external resources, and providing continuous follow-up and resolution; 2. Demand finishing: Responsible for understanding and sorting out customer demand for products, and feedback to the company's product department for...

  • Technical Support

    4 weeks ago


    Hanoi, Vietnam Talentnet Full time

    **RESPONSIBILITIES**: - Technical support. Responsible for promptly responding to customer technical problems, coordinating internal and external resources, and providing continuous follow-up and resolution; - Demand finishing. Responsible for understanding and sorting out customer demand for products, and feedback to the company's product department for...


  • Hanoi, Vietnam DKSH Full time

    **Location**:Yen Bai, VN**Job Summary** Perform installation, maintenance and service activities; provide technical support to sales team; contribute in group service and part sales with the objective to ensure equipment run smoothly and efficiency within product technique and instructions, established procedures and guidelines. **General...

  • Technical Support

    4 weeks ago


    Hanoi, Vietnam Talentnet Full time

    **RESPONSIBILITIES**: - Provide continued support for Sales Engineers - Plan, design, develop and deliver training on existing/new products to sales team. - Develop, update, and disseminate technical guides and tips in order to increase the knowledge and skill level of the sales force via company intranet and/or electronic newsletters. - May need to assist...


  • Hanoi, Vietnam Aloha Consulting Group Full time

    Our client is one of the biggest IT outsourcing companies who is searching for qualified talent to join their firm: - Seek to build out a great team - Make your team happy and successful - Improve processes to make your team more effective - Plan and execute long term strategies that benefit the team and the product stage - Conduct code reviews, and make...


  • Hanoi, Vietnam HR Strategy's Client Full time

    Working Location**: Hanoi**: - Working time**:Monday - Friday** **Job Responsibility for Manufacturing Process Engineer **- Top Headhunter in Vietnam Market**: - Develop manufacturing process by drawing analysis to satisfy all customer requirements - Project management including project milestone & resources plan control - Develop engineering documents:...

  • Senior Design

    5 days ago


    Hanoi, Vietnam Công Ty TNHH Talentquest Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Collaborate with the design & technical team to develop Engineering and Technical solutions for customers in the Pool & Spa industry. - Assist the Business Development Director in networking with customers and coordinating project activities. - Design and cross-check equipment solutions,...


  • Hanoi, Vietnam Bosch Group Full time

    Company Description **_ The Bosch Group is a leading global supplier of technology and services, in the areas of automotive and industrial technology, consumer goods as well as building technology._**_ _ - The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiaries and regional companies in over 60 countries with over 375,000 associates all...

  • Support Engineer

    4 weeks ago


    Hanoi, Vietnam FORTNA Full time

    FORTNA *** - Thái Nam Building, 22D Dương Đình Nghệ, Yên Hoà, Cau Giay, Ha Noi- At office- Posted 5 hours ago- Skills: - IT Support Linux System Engineer **Top 3 reasons to join us**: - Flexible working time - On-site opportunities in the US, UK - Healthcare insurance for employee & 2 dependents **Job description**: **SUMMARY** **PRIMARY...


  • Hanoi, Vietnam Faro Recruitment Vietnam JSC Full time

    **SENIOR ENGINEER INDUSTRIAL ENGINEERING** - Working office: Bac Ninh, or Hai Phong Province Vietnam - Fluent Japanese or Chinese in oral and writing, can read and write in English. - Mobile: 0987083864(Zalo) - Ms. Hong (My client is one of global company, specializing in manufacturing high technology products such as: interactive pen tablets and displays...

  • Design Engineer

    4 weeks ago


    Hanoi, Vietnam Công Ty TNHH Persolkelly Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) PERSOLKELLY's Client - a respected Foreign Real Estate Developer - is seeking a Design Engineer who is well versed in Technical Design and BIM Coordinating. - Check and review drawings of all phases (Basic Design, Technical Design, Engineering Design) for Design Coordination. - Find any...