Chatbot Admin

**Mô tả công việc**:
(Mức lương: Thỏa thuận)

With our Operational and Process Excellence initiative in our Customer Service Center we strive for excellence in Bosch Global Business Services (GS) by incorporating a variety of principles, methodology, digital tools, systems and resources and with this, contribute to enable the business to excel using existing resources more effectively. By doing this, we cooperate with cross-functional teams and Product Owners in all end-to-end business streams and levels

As a Chatbot expert you will support our targets with monitoring the conversations between our internal customers and the chatbot with the aim to improve the content of the standard dialogue flows and thus, encouraging the utilization of our automated solutions.

In this role you will:

- Check regularly:
+ Monthly reports provided by the technical team and

+ Conversation log in the chatbot backend system
- Support implementation of improvement measure
- Document the change
- Share the outcome with the requester (internal customer, peer groups etc)

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
13th-month bonus + yearly performance bonus + annual salary appraisal
Premium health insurance for employee + 2 family members
16++ days of paid leave per year

**Yêu cầu bằng cấp (tối thiểu)**: Đại Học

**Yêu cầu công việc**:
Education: Bachelor degree in Business administration or related majors

Personality:
Attitude:

- high level of commitment
- Attention to technical details
- Interested in getting to know new technology
- Proactive to identify and solve problems

**Skills**:

- Ability to work in a team as well as fulfil individual tasks
- Communication skills
- Networking skills
- Intercultural competence

Languages:

- Good knowledge in English

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Hành chính Văn phòng,Hành Chính/Văn Phòng

Đại Học
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