Technical Project Management Sr

3 months ago


Hanoi, Vietnam DEUNA Full time

**About Us**

DEUNA, a rapidly growing SaaS startup, is revolutionizing the e-commerce landscape in LATAM by solving the most pressing challenges faced by businesses today:customer conversion, payment acceptance, and fraud prevention with a single integration.

With a recently announced $30M USD Series A funding, we operate in 5 LATAM countries and are on the lookout for exceptional talent to join our team and continue driving our success.

We are seeking for a talented Technical Project Management Sr with the following qualifications:

- Bachelor’s degree in Computer Science, Information Systems, or a related field.
- Minimum of 5 years of experience in system operations, preferably in the fintech or e-commerce sectors.
- Proven track record in operational system management, including monitoring, incident response, and continuous improvement.
- Strong technical and analytical skills, including proficiency in SQL, Python, or similar technologies. Prior experience with operational tooling such as New Relic is a plus.
- Excellent problem-solving abilities and experience in handling high-pressure situations.
- Strong leadership skills with experience in managing technical teams.
- Excellent communication and documentation skills.
- Fluent in English and Spanish.
- Ideally Fluent Portuguese.

**Key Responsibilities**:

- **Stakeholder Coordination**:
Perform kick-off meetings of merchant requirements with internal engineering and product teams.
- **Integration Execution/Planning**:
Execute integration tasks and create integration tests as required.

Manage project management of internal tickets needed to launch the merchant.
- **Problem-Solving Support**:
Provide expert context and assistance in resolving issues during production incidents within the company and with customers.
- **Roadmap Planning**:
Present regular summary reports of the overall operational health of the organization and opportunities for improvement.

Manage and drive the roadmap for operational improvements.
- **System Monitoring and Alerting**:
Develop and implement robust monitoring systems to identify potential failures, particularly post-deployment, ensuring high system reliability and performance.
- **Deployment Standards**:
Define and maintain standards for all deployments, ensuring each new solution or change includes comprehensive runbooks, alerts, and metrics.
- **Incident Management**:
File bugs found during the integration test run or merchant integration.

Manage and coordinate responses to incidents with urgency towards both internal and external customers.

Lead the creation of comprehensive post-mortem analyses to prevent future events.
- **Documentation and Testing**:
Consolidate and maintain up-to-date documentation on client configurations.

Ensure all configurations are thoroughly tested and functioning optimally.

**What will you find when you join DEUNA?**

A multicultural team, agility and constant innovationBeing part of a high-impact solution for an entire regionThe best tools and technology to operateBeing part of the startup culture. We are in full expansionIncredible team

**Benefits**
- Vacations and personal days
- Economic support for internet and cell phone line
- We all own DEUNA, we offer stock options
- Multidisciplinary, diverse and dynamic team

**Join us at DEUNA



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