Junior Customer Service

2 weeks ago


Ho Chi Minh City, Vietnam Crif D&B Vietnam LLC Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Respond promptly to customer inquiries, place orders on behalf of customers and provide delivery information
- Handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle product and service inquiries
- Perform customer verification
- Process orders, requests and deliver report in timely manner
- Organize workflow to meet customer time frames
- Manage customers' accounts
- Keep records of customer interactions and transactions
- Record details of inquiries, comments and complaints
- Record details of actions taken
- Prepare and distribute monthly usage reports to customers
- Maintain customer databases
- Manage administration
- Communicate and coordinate well with internal departments
- Follow up on customer interactions
- Provide feedback on the efficiency of the customer service process

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
13rd salary
Premium Healthcare insurance; SI, HI, UI according to local Labor Law
15 paid-day leaves

**Yêu cầu bằng cấp (tối thiểu)**: Đại Học

**Yêu cầu công việc**:

- College/ University degree, majoring in English or economic related fields
- Good communication in both English and Vietnamese
- Careful and attention to details
- Interpersonal skills

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng

Đại Học
Không yêu cầu


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