Manager, Fiduciary

**Job***: Operations

**Primary Location***: Asia-Vietnam-Hanoi

**Schedule***: Full-time

**Employee Status***: Permanent

**Posting Date***: 31/May/2023, 9:44:17 PM

**Unposting Date***: Ongoing

**Role Responsibilities**
- Manager of Fund and Fiduciaries Services team with the below detailed responsibilities:
**Responsibilities**
- To direct and control day to day Fund Service or Fiduciary Service Operations (“F&FVN Ops”), ensuring clients' interest are fully protected and delivering value added services to clients in accordance established procedures, regulations and laws and also Group business need;
- Check Financial statements or customized reports, which are prepared by maker, to ensure that they are delivered to client on timely and accurately in accordance with requirements regulated by regulators or requested by the clients;
- NAV verification to ensure that NAV of the fund is calculated accurately;
- Review compliance monitoring checking at each NAV cycles and then take proper action in case any breach is found.
- Review fund documents to ensure that Fund documents are compliance with prevailing regulations;
- Maintain a positive working relationship with the local stakeholder (e.g. regulators / VSD / BIDV) and other division within the Bank
- Ensure accuracy and completeness of client investment records maintenance.
- Ensure timely delivery of report to clients within the agreed deadline and periodic reports within the timeline stipulated in prevailing regulations.
- Be cost effective; optimise utilisation of resources
- Ensure timely response to trade, compliance related queries; provide quality services to clients
- Keep update with changes in local regulations and market specification.
- Perform gap analysis in process whenever there is new regulations as assigned by Functional lead;
- Support function manager on internal and external audit work (i.e. KPMG, E&Y, PWC) for audit purpose;
- Support manager to ensure function’s compliance to Group’s policies, procedures and local regulatory requirements (KCI, CST, KCSA and internal and external audits requirements);
- Manage projects of F&F VN Ops as assigned by Functional Lead
- Timely escalate any operational risks and provide proposed action to mitigate those risks related to F&FVM Ops
- Actively provide initiatives to improve Operational process
- Cooperate with Functional Lead to deliver F&FVN’s strategy & mission

**Strategy**
- Awareness and understanding of the Group’s and local business strategy and model appropriate to the role.

**Business**
- Actively support the sales and services culture of the Bank
- To provide positive feedback to clients on areas for improvement with the aim of strengthening client relationship
- Maintain good relationship with stakeholder specially VSD, SSC, HNX, HSX, BIDV, SBV, MOF, brokers and other stakeholders

**Processes**
- Co-work with Lead team to Manage the performance of sub-team under F&F VN Ops;
- Verify and manage for preparing financial statements in accordance with requirements regulated by regulators or requested by the clients to ensure they are delivered and sent timely and accurately.
- Review NAV calculation done by Fund Accounting team;
- Manage all process relating to Fund Supervisory activities with Transfer Agency systems are properly and accurately.
- Check and authorize payment instructions in an accurate and timely manner to comply with Vietnam regulations, Fund’s documents, and the bank policy (if any);
- Ensure function’s compliance to Group’s policies, procedures and local regulatory requirements (KCI, CST, KCSA and internal and external audits requirements);
- Review compliance monitoring checking at each NAV cycles and then take proper action in case any breach is found.
- Review fund documents to ensure that Fund documents are compliance with prevailing regulations;
- Handling client's inquiries relating to Fund and Fiduciary Service Operations;
- Support Direct Manager or Functional lead on all technical issues relating to fund accounting and bank supervisory services.

**People & Talent**
- Complete e learning as assigned by Group.
- Self-motivate, train and develop to achieve high quality service to clients and avoid errors
- Train and develop team members to achieve inter-sectional teamwork and total quality business unit and maintenance of quality service

**Risk Management**
- Ensure compliance to all established procedures, regulations and Group Securities Services policy guide
- Fully understand and comply with Group Securities Services policies and local regulatory requirements and embed it in BAU and appropriately discharge duties as per Group Policies and Local regulations
- Able to recognise implication of changes of regulations or market practices and take appropriate measures to keep the bank and clients informed and to protect their interest
- Assist Lead team/ Functional Lead to monitor and manage operational risks including system and channel