IT Service Deputy Manager

4 weeks ago

Ho Chi Minh City, Vietnam Wilmar CLV (Cambodia Laos Vietnam) Full time

Wilmar CLV (Cambodia Laos Vietnam)

***
- 235 Nguyễn Văn Cừ, District 1, Ho Chi Minh- At office- Posted 1 hour ago- Skills:

- Sharepoint

MySQL

C#

**Job description**:

- Define operational level agreements (OLAs) in relation to IT services, ensuring the agreed levels are achieved; service quality and customer expectations are met or exceeded
- Manage major incidents - ensuring coordination of resolving parties, effective communication to stakeholders and post incident review
- Work with internal IT teams and third party service providers to ensure actions are taken and completed to protect and improve services
- Provide regular and accurate management reports to an agreed schedule (or on request), on IT Service performance, including capacity management
- Ensure all team members have a gold standard PERFORM and GROW plan in success factors

**Your skills and experience**:

- University Degree majored in Information Technology or related
- Excellent English communication skills (both verbal & written) and strong Presentation capabilities
- At least 2-3 years experience working as IT Service Senior Specialist/Deputy Manager
- 1. Service Management:

- Manage IT service delivery, major incidents - ensuring coordination of resolving parties, effective communication to stakeholders and post incident review- Participate in defining operational level agreements (OLAs) in relation to IT services, ensuring the agreed levels are achieved; service quality and customer expectations are met or exceeded
- Lead internal and third party service review meetings covering performance, service improvements, quality and processes
- 2. Performance & Quality:
- Manage the quality of deliverables for service to ensure IT standards are applied
- Meet or exceed all defined IT Service KPIs
- Ensure end user customers are profiled in order that IT deliver the best service possible in context of their activities
- Make recommendations for Service Improvement Plans and ensure actions are followed through to completion in a timely manner
- Provide regular and accurate management reports to an agreed schedule (or on request), on IT Service performance, including capacity management
- Build and maintain relationships with internal customers and key stakeholders
- ITIL v3 Expert Level Certified Professional
- IT System Operation and Maintenance

**Why you'll love working here**:

- Other benefits:

- After Probation
- 1- Company Product:
- Rice (Meizan/Neptune)
- Sauces (Nam Duong soya sauces, chili sauces, mayonnaise.. )
- Grain value added (Meizan macaroni/egg noodles )
- 2- Annual Leave: 12 days per year
- 3- Private Healthcare Insurance:

- PVI Insurance: After a working year since your first working day (around 2,000 USD/year).
- 4- Annual Health Check-up:

- Provided once per year (in your 1st year we have covered with Onboarding process)
- 5- Other HR-related activities:

- Will be informed to all employees every year:

- Tet Dinner (right after Lunar New Year Festival)
- Outing Trip
- Family Day (every 2 years)
- Sport Day/ Tournament (every 2 years)
- Trade Union Activities
- Core/Functional/Leadership Competency training plan for the whole company and team request according to annual training budget.

**Wilmar CLV (Cambodia Laos Vietnam)**:
Wilmar CLV (Cambodia Laos Vietnam)
- Company type
- IT Product
- Company size
- 1000+ employees
- Country
- Vietnam- Working days
- Monday - Friday
- Overtime policy
- No OT

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