Club Lounge Attendant

2 months ago

Hanoi, Vietnam Sofitel Legend Metropole Hanoi Full time

**Hạn nộp**: 05/04/2023

**Mức lương**: Thỏa thuận
Nộp hồ sơ ứng tuyển
Thông tin cơ bản
Số lượng
2
Nơi làm việc
Quận Hoàn Kiếm - Hà Nội
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ
Ngành nghề
Ẩm thực
Vị trí
Nhân viên
Cập nhật
15/03/2023 02:20
Mô tả công việc

**OBJECTIVE**:
Responsible for ensuring smooth, efficient, professional and friendly service in accordance to the given standards and trainings

**MAIN DUTIES**:
Administration
- Check and make store requisition follow up schedule and send to get approved
- Have responsibility to make daily inventory report to Cost Controller based on the assigned daily tasks.
- Have knowledge of hotel services and facilities
- Follow up daily task list and send back task list form to Club Metropole Manager
- Give regular feedback to the Club Lounge Supervisor in regards to the guest comments
- Follow up and fill up weekly cleaning check list and report to Club Lounge Supervisor

Financial and Revenue Responsibilities
- Know the financial target (budget) of the outlet.
- Follow up action plan for saving cost for Club Lounge

Training and Human Resources Management
- Attend all monthly trainings by HR schedule
- Maintains the highest level of professionalism, ethic and attitude towards all hotel guests, heads of department and colleagues
- Is constantly well groomed as per Club Millesimes Brand Standards
- Attended training in outlet follow up Monthly training’s plan arranged by Club Lounge Supervisor

Guest Service Responsibilities
- Ensure full guest satisfaction at any time
- Follow up Sofitel Brands Standard for services and effectively, based on the Club Millesimes Brand Standards
- Develop customer Loyalty and recognition
- Introduce and up selling any special events / promotions
- Gather guest feedback and report to Club Lounge Supervisor or Club Metropole Manager by Guest preferrecens form.
- Report any complains / comments to the supervisor / manager in charge to ensure proper handling of the issue
- Work hard to satisfy any guest requests
- Report guest comments to Club Lounge supervisor or Club Metropole Manager

Operational Responsibilities
- Ensure smooth and efficient service at any time
- Ensure high level of professionalism and friendliness towards the guests
- Report any special request to Club Lounge supervisor or Club Metropole Manager
- Carry out the equipments with care
- Ensure correctly in daily report and store requisition to Cost Controller
- Knows and ensure full follow up on the Club Millesime Brand Standards in daily operation
- Ensure constant cleanliness of the service area and back bar area
- Follows all instructions given by Club Metropole Manager and Club Lounge Supervisor
- Communicate to Club Lounge Supervisor or Club Metropole Manager any guest complains/ feedback
- Ensure cleanliness of the equipment and working area
- Set up tables as per hotel standards
- Request from all store and report to Club Lounge Supervisor which item run out of stock
- Pick up items from stores follow up timetable and daily task list (from Beverage, Linen, Foods and General storage)
- Check all food tag, menu ‘s cleanness and report to Club Lounge Supervisor if need to be changed
- Make sure and always keep consistency all set up buffet during operation time

Miscellaneous
- All ambassadors are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.
- All ambassadors may be assigned to other duties in the hotel as and when required by business levels.

**GENERAL DUTIES**:
Health and Safety
- Ensure that all potential and real Hazards are reported immediately and rectified
- Be fully conversant with all departmental Fire, Emergency and Bomb procedures
- Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees
- Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others

**To be fully conversant with**:
- Hotel fire procedures
- Hotel security procedures
- Hotel Health and Safety policy and procedures
- Hotel Facilities and attractions
- Hotel standards of operation and departmental procedures
- Sofitel Keys of Luxury and Appearance guidelines
- Sofitel “BE Magnifique” vision and its corresponding strategies
- Methods of accepted payment of the company
- Short and long term company marketing promotions

NOTE

Quyền lợi được hưởng
Talent development - learning programs by Academy Accor.

Opportunity to grow at the property, the company and across the world

Contribute and make a difference to the Metropole community and to the city through our social responsibility activities, such as Planet 21.

Yêu cầu công việc
- 3 years experience in a similar position with strong attention to det

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