Technical Product Expert Automotive

5 months ago

Ho Chi Minh City, Vietnam Công Ty TNHH Wurth Việt Nam Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)

Field Engagement and Market Presence:

- Customer Visits and Support: Spend at least 80% of time in the field, accompanying sales representatives to visit customers. Provide on-site product demonstrations and conduct training sessions to enhance customer understanding and satisfaction.
- Sales Support: Act as the primary point of contact for sales representatives regarding product-related inquiries, offering expert advice and support to facilitate sales processes.
- Customer Feedback Collection: Engage directly with customers to gather feedback on product performance, addressing their needs and concerns effectively.
- Alignment with Company Goals: Ensure that field activities and customer interactions support the overall strategic goals of the company.

Divisional Strategy and Execution:

- Strategic Alignment: Translate divisional strategy into actionable plans and field activities that support the overarching goals of the company.

Training and Demonstrations:

- Product Training: Develop and deliver comprehensive training programs for sales teams and customers, ensuring deep product knowledge and effective use.
- On-site Demonstrations: Perform live product demonstrations to showcase features, benefits, and usage, enhancing customer engagement and product adoption.

Product Expertise and Support:

- Industry Knowledge: Utilize extensive experience to offer deep insights into product functionality, and important customer working processes.
- Technical Support: Assist in resolving complex product issues and queries, drawing from a strong technical background and intimate knowledge of professional car workshops.
- Process Improvement: Recommend improvements to product features and service processes based on practical field experience and customer interactions.

Market Research and Analysis:

- Market Trends Analysis: Conduct thorough market research to stay informed about industry trends, competitive products, and emerging customer needs.
- Competitor Benchmarking: Analyze competitor products and services to identify strengths and opportunities for differentiation and improvement.

Sales and Cross-functional Collaboration:

- Sales Enablement: Work closely with the sales team to equip them with the necessary product knowledge, tools, and training to effectively sell and promote products.
- Cross-functional Support: Collaborate with marketing, sales operations, and other departments to ensure cohesive product strategies and successful launches.

Competences
- Field Expertise: Strong practical knowledge of vehicle care, maintenance, and repair, gained from hands-on experience as a mechanic and service advisor/manager in a dealership.
- Customer Focus: Deep commitment to understanding and meeting customer needs, with a proactive approach to resolving issues and enhancing satisfaction.
- Communication Skills: Excellent verbal and written communication abilities, capable of conveying complex technical information in an accessible manner.
- Problem-Solving: Strong analytical skills and creativity in addressing challenges, finding solutions that meet customer needs and improve product performance.
- Interpersonal Skills: Ability to build and maintain positive relationships with customers, sales teams, and colleagues across various functions.
- Training and Coaching: Skilled in developing and delivering engaging training sessions, with a focus on enhancing product understanding and usage.
- Market Insight: In-depth understanding of the automotive after sales industry, including market trends, customer preferences, and competitive landscape.
- Adaptability: Flexible and responsive to changing market conditions, customer requirements, and internal priorities.
- Time Management: Effective in managing multiple responsibilities, prioritizing tasks, and maintaining productivity in a dynamic field environment.

**Chức vụ**: Nhân viên/Chuyên viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
Nghỉ phép có lương

14 days annual leave, provide laptop, fuel allowance, telephone allowance.

Đào tạo

Oversea Training, Internal Training.

Hoạt động nhóm

Annual Health Check, PTI Health Care, Work in a dynamic and fast growing global company, Outing trip.

**Yêu cầu bằng cấp (tối thiểu)**: Đại Học

**Yêu cầu công việc**:
Education: Bachelor's degree in Automotive Technology, or a related field. Advanced training or certifications in vehicle care, maintenance and repair preferred.

Experience: Minimum of 5 years of hands-on experience as a mechanic and/or service advisor/manager in an OEM authorized dealership. Proven expertise in product support and customer engagement in the field.

Additional Languages: Proficiency in English is advantageous.

Travel: Willingness to travel extensively for customer visits, field demonstrations, and sales support activities.

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