Handover Customer Care Manager

2 weeks ago


Hanoi, Vietnam Công Ty TNHH Phát Triển Bất Động Sản Masterise Homes Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)Develop, implement and audit the handover standard operating procedures.

Manage customer care employees and the day-to-day operations of the customer care team to the established procedures at the highest levels of customer satisfaction.

Work closely with the home inspection and service operation teams to ensure units are at an acceptable standard, as per the sales and purchase agreement terms and all necessary documentation is in place prior to final unit handover.

Highlight and rectify any potential issues that will affect the customer experience during the handover period.

Resolve all high-priority issues and ensure they are handled in the best interests of the company and to an appropriate level of customer satisfaction.

Effectively manage and close customer comments and complaints in an appropriate timeframe by coordinating with all the relevant stakeholders.

Other work as assigned by the Deputy CEO and tasks outlined in the Personal Development Plan.
**Chức vụ**: Trưởng nhóm/Trưởng phòng

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
KPI Bonus, 13th month salary

Health care insurance

Company laptop/Ipad
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:
Attention to detail and accuracy.

Ability to make decisions and solve problems that obtain satisfactory outcomes.

Effective organization and prioritization of work tasks.

Provides pro-active, customer-oriented service to all stakeholders.

Updates and adjusts policies, processes and systems to improve departmental operations.

Recognizes good employee performance and coaches under-performing employees.

Thinks strategically and considers all scenarios when implementing plans.

Gives and receives feedback for positive change. Shares information with relevant stakeholders.

Ensure all identified defects are entered promptly into the portal and are followed-up until closure.

Maintain a customer query reply rate within 24-48 hours.

Identify issues and find solutions.

Aim to achieve 100% handover success rate.

Hires, develops, empowers and retains a team of engaged employees committed to exceeding business results.

Ensures all team members have goals and development plans in place.
**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Cơ Khí

Trung cấp - Nghề
Không yêu cầu



  • Hanoi, Vietnam Techcombank Full time

    14 May 2024**Senior Officer, Customer Relationship Management - SME (40000899)**: - Category: Retail Banking Group- Job Type: - Facility: Retail Banking**Job Purpose**: - The job holder responsible for construction, development and management with customers. Responsible for consulting and sales, after-sales care / follow-up, risk management, debt...


  • Hanoi, Vietnam Techcombank Full time

    21 Feb 2024**Expert, Customer Relationship Management - USME (40000902)**: - Category: Corporate & Institutional Banking Group- Job Type: - Facility: Business Banking**Job Purpose**: - The job holder establishes, develops, and manages relationships with new and existing USME customers; Responsible for consulting on products and services, customer care,...

  • Legal Compliance

    4 weeks ago


    Hanoi, Vietnam công ty tnhh bảo hiểm fubon Full time

    Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Legal Compliance (and Customer Care Junior Staff)**: - **Mã tin đăng: 3283385**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin...

  • Patient Care Liaison

    4 weeks ago


    Hanoi, Vietnam Axios International Full time

    **Position: Patient Care Liaison (BASED IN HANOI)** **Position Purpose** The **Patient Care Liaison (PCL) **will assist the Patient Care Leader in managing drug access program(s) in the region. The jobholder is required to help represent Axios in daily meetings with patients, doctors and carry out administrative duties which will be both field and office...


  • Hanoi, Vietnam APL Logistics Full time

    Part of the Commercial Asia Pacific team, we are looking for a Business Development Manager (1) to take the overall responsibility to expand the customer base with medium to high-level customers, focusing mainly on Order Management, International Freight Forwarding and International Hub services globally. (2) To deliver new revenues and contribution margins...

  • Customer Service

    7 days ago


    Hanoi, Vietnam Công Ty TNHH Kart (Việt Nam) Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Manage, maintain and develop the company's customers. - Making import and export contracts. - Taking care of customers who are using the company's services. - Other tasks as assigned by Manager. **Chức vụ**: Nhân Viên/Chuyên Viên **Hình thức làm việc**: Toàn thời gian **Quyền...


  • Hanoi, Vietnam Công Ty TNHH Kintetsu World Express Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận)The Customer Service Staff is responsible for being a bridge between existing customers for daily communication, overseas agents, and the operation team. Additionally, they account for interacting with customers to provide and process information in response to inquiries, concerns, and requests about...


  • Hanoi, Vietnam British University Vietnam Full time

    **Job Description**: British University Vietnam (BUV) is the first and only international University in Vietnam to award direct British degrees from the prestigious University of London and Staffordshire University. BUV’s mission is to develop highly employable graduates who are first and foremost good human beings with ethics of kindness and caring. They...


  • Hanoi, Vietnam CARE Full time

    **About the job Admin & Logistics Volunteer** **ABOUT VOLUNTEER PROGRAM** The Volunteer Program at CARE in Vietnam (CVN) is designed for young national talents who desire to pave their career path with interest in development work, in the hope that their contribution to CVN would promote not only the growth of their knowledge and skills but the development...

  • Admission Manager

    4 weeks ago


    Hanoi, Vietnam NavigosSearch Full time

    **What We Can Offer**: Admissions & Customer Care - Coordinate admission arrangements as per the approved plan, including allocating admission quotas for subordinate officers and ensuring the achievement of the established targets. - Contact potential customers using the existing data. - Work with the Marketing Department to organize admissions fairs and...


  • Hanoi, Vietnam lotte shopping plaza việt nam Full time

    Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Customer Service Manager**: - **Mã tin đăng: 3268923**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt nhất, nhưng...


  • Hanoi, Vietnam Aloha Consulting Group Full time

    ACG_1576_JOB Our client is a Japanese medical center based in Vietnam, who is looking for a talent to join their firm: - Welcome and provide language support for foreign customers and doctors during the medical examination and treatment process.- - Advise foreign customers on products and services/Centers incentive and promotional programs.- - Translate and...


  • Hanoi, Vietnam Công Ty TNHH Trung Tâm Thương Mại Và Nhà Ở Hà Nội Full time

    **Mô tả công việc**: (Mức lương: 16 - 18 triệu VNĐ) a. Manage generally administrative work of Customer Service (CS) team: - Reviewing all maintenance/activities plan and taking responsible to be on behalf of building management to send all the notices to tenants where required; - Managing the filing record of the CS team; - Reviewing daily...


  • Hanoi, Vietnam Công Ty TNHH Persolkelly Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) PERSOLKELLY's Client is looking for a Senior Facility Management Executive working on site in Hai Phong, in charge of ensuring company's properties are in good operations. Main responsibilities: - Plan and carry out regular, preventive maintenance on warehouse facilities. - Handle outsource...

  • Customer Care

    4 weeks ago


    Hanoi, Vietnam Hanoi Royal Palace Hotel 2 Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Giải quyết những phàn nàn của khách, chăm sóc khách, nghiệp vụ tốt. - Chi tiết công việc trao đổi cụ thể khi phỏng vấn. **Chức vụ**: Nhân Viên/Chuyên Viên **Hình thức làm việc**: Toàn thời gian **Quyền lợi được hưởng**: - Mức...


  • Hanoi, Vietnam Công ty CP giao nhận vận tải Con Ong (Bee logistics) Full time

    **JOB DESCRIPTION** -**: - Working time**:_Working half-night shift at home (8 am - 12 am & 9 pm - 1 am) work online with American branch) -**: - Jobs**:_ + Control PO from the customers and closely working with customer for delivery to satisfy customer requirements. + Making Booking with carrier. + Send Shipper POWER OF ATTORNEY, Shipping Instruction...

  • Finance Volunteer

    4 weeks ago


    Hanoi, Vietnam CARE Full time

    **About the job Finance Volunteer** **ABOUT VOLUNTEER PROGRAM** The Volunteer Program at CARE in Vietnam (CVN) is designed for young national talents who desire to pave their career path with interest in development work, in the hope that their contribution to CVN would promote not only the growth of their knowledge and skills but the development of their...


  • Hanoi, Vietnam Mapletree Investments Pte Ltd Full time

    Employment Type: Contract/Temporary- Location: Vietnam**The Role**: This position will provide lease management support for the properties within the Company’s portfolio. **Responsibilities**: - **General LM Tasks** - Leasing documents preparation, execution and filling - To conduct lease management including lease summary checklist, lease status update,...


  • Hanoi, Vietnam Công ty TNHH Imarket Vietnam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Handle customs clearance procedure for export and import goods (both overseas and domestic import-export) - Control cargo pick-up from ports to warehouse and delivery from warehouse to customers - Advise Purchasing team about tax and commodity policy for import-export goods - Manage warehouse...

  • Property Manager

    4 weeks ago


    Hanoi, Vietnam Chi Nhánh Công Ty TNHH CBRE (Việt Nam) Tại Thành Phố Hà Nội Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) At CBRE, you are empowered to take your career path into your own hands. Our people enjoy workplace flexibility in a global organization with tremendous scale providing corporate real estate and property services. Each day you will work in an inclusive and collaborative environment with supportive...