Application Engineering Analyst I

2 months ago


Việt Nam, Vietnam Solenis Full time

Job Title: Technical Customer Service - F&B Vietnam

Location: Vietnam
Reports To: Engineering Manager

Responsibilities:
Assist in the installation and commissioning at customer plants.

Respond to and resolve equipment breakdowns and technical issues to ensure customer satisfaction.

Perform routine maintenance and service tasks on equipment according to customer maintenance contracts, and report on activities.

Support in promoting and recommending service contracts and spare parts to customers.

Build and maintain positive relationships with customers to support the expansion of the service and equipment business.

Identify and recommend necessary spare parts for customer equipment, and monitor stock levels to address any gaps.

Prepare and maintain accurate service reports for all work performed and update records related to customer equipment.

Provide feedback and suggestions to the engineering department for potential equipment improvements based on field experience.

Knowledge / Experience / Person Profile:
Required:
Experience in a technical, manufacturing, or service-based environment, preferably in the food and beverage industry.

Hands-on experience in equipment installation, maintenance, and troubleshooting, particularly with automated systems.

Strong communication skills, with the ability to interact effectively with customers and team members.

Basic proficiency in English, both written and verbal. Proactive, logical thinking and ability to work independently at customer sites.

Customer orientation mindset.

Willingness to travel frequently and work away from home.

Familiarity with Microsoft Office (Word, Excel, PowerPoint), AutoCAD.

Education / Training / Licenses:
Technical diploma or vocational training in Mechanical, Electrical, or a related field.

At least 2 years of experience in a technician role, preferably in food and beverage equipment maintenance or a similar field.

Knowledge or certification in electrical or automation systems is a plus.



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