Medical Director

**Experience and Skills Requirements**:

- Medical degree (MD) with certification in a clinical specialty, level I or II.
- Minimum of 54 months of experience as a practicing doctor, with certification from the Department of Health of Ho Chi Minh City.
- Proven leadership experience within a healthcare setting, preferably managing multiple sites or teams.
- Strong understanding of medical regulations, patient care protocols, and healthcare service delivery.
- Experience in telemedicine/teleconsultation services is a plus.
- Exceptional communication, interpersonal, and conflict-resolution skills.
- Ability to mentor and train clinical staff, fostering a positive and collaborative team culture.
- Fluent in English (spoken and written) preferred.
- Strategic mindset with the ability to align clinical services with organizational goals.

**Additional Skills**:

- Strong problem-solving skills, especially in complex patient care and operational challenges.
- A revenue-focused mindset, balancing patient care with the organization's financial sustainability.
- Experience in optimizing clinical workflows, increasing efficiency, and improving patient satisfaction.
- Ability to develop and launch new products and services, aligned with both patient care and business objectives.

**Descriptions of Job duties**:
**_ 1.Clinical_**_ Leadership and Oversight:_**
- Lead and oversee the clinical operations of the polyclinic, satellite clinics, and teleconsultation services.
- Supervise a team of 20 doctors (full-time and part-time), teleconsultation doctors, and other clinical staff, ensuring clinical excellence and high standards of patient care across all locations.
- Foster a culture of continuous improvement in clinical practices and patient outcomes.
- Ensure strict adherence to medical protocols, patient safety standards, and regulatory compliance.

**_ 2.Patien_**_t_**_ Care and Customer Service:_**
- Collaborate with the customer service team to address patient concerns, resolve complaints, and enhance patient satisfaction.
- Take proactive measures to continuously improve the patient’s experience, ensuring a seamless healthcare journey at all touchpoints.
- Address and resolve complex patient issues related to medical care, working closely with both medical and non-medical teams.

**_ 3.Examination_**_ of Patients:_**
- Provide direct medical care through patient examinations, diagnosis, and treatment
- Ensure that all consultations are thorough, accurate, and patient-centered, fostering trust and loyalty among patients.

**_ 4.Training_**_ and Development:_**
- Design and implement ongoing training programs to enhance the clinical skills of doctors, nurses, and other healthcare staff.
- Lead educational sessions for medical professionals to keep them informed about the latest advancements and best practices in healthcare.
- Mentor junior doctors and nurses, promoting a supportive, collaborative, and professional work environment.

**_ 5.Operational_**_ Management:_**
- Ensure the efficient operation of the teleconsultation service, providing timely and accessible healthcare to patients.
- Work closely with clinic management to oversee day-to-day operations, including staffing, scheduling, and resource allocation for both full-time and part-time medical staff.
- Continually assess and optimize workflows and processes to improve operational efficiency, reduce patient wait times, and enhance service delivery.

**_ 6.Revenue_**_ Growth and Efficiency:_**
- Collaborate with the management team to identify and implement opportunities for growth, ensuring financial sustainability while maintaining the highest clinical standards.
- Encourage and motivate the medical team to adopt a patient-centered, value-driven approach that also focuses on expanding services, increasing patient volumes, and improving revenue streams.
- Work collaboratively with doctors and staff to develop strategies that balance the delivery of exceptional care with the clinic's business goals.

**_ 7.Audit_**_ and Monitoring:_**
- Perform regular audits of consultations, ensuring adherence to best practices, ethical standards, and clinical guidelines.
- Monitor the performance of doctors and teleconsultation providers, ensuring the accuracy of diagnoses, treatment plans, and patient interactions.
- Provide constructive feedback to the consultation team, implementing corrective actions when necessary to maintain clinical excellence.

**_ 8.Product_**_ and Service Development:_**
- Develop and launch new healthcare products, clinical programs, and services tailored to the needs of patients, ensuring they align with market trends and organizational capabilities.
- Work with the management, laboratory and marketing teams to promote new services and expand the clinic's offerings, making sure they are accessible, affordable, and meet patient expectations.
- Monitor the success of new products and services, using feedback and data to refine and improve th