Exams Operations Officer

1 day ago

Hà Nội, Vietnam British Council Full time

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021-22 we reached 650 million people.

**Role Purpose
The purpose of this role is to ensure effective and efficient delivery of Exams within a small or remote exams office location.

To handle confidential materials during the multiple exchanges in country/location in accordance to compliance standards. To manage test delivery, Venue Supervisor engagement, relationship and performance. To co-ordinate and manage any risk or issue resolution, including co-ordination of customer communication directly or through customer services. To be point of contact for Venues/Venue Supervisors on the day.

This role will be required to work on test days which will involve weekend work as part of the contracted hours.

**Main accountabilities
- Product Service Support _
- Undertake the related planning and delivery functions in preparation for Test Days in line with BC process
- Receives instructions and requests from cluster operations, 5 days before Test Day itself and plans and organises given resources accordingly (often at short notice) to ensure that work is carried out efficiently and effectively
- Scan dashboards to monitor performance and identify issues
- Deploy engagement plan for Venue Staff. Supports decisions of Operations Manager with the selection of venue staff, sets performance expectations and maintains positive relations
- Supports the functions of confidential materials handling and the Confidential Materials Room (CMR) to ensure British Council standards are met in set up and day to day operations.
- Undertakes sorting and packing of exam materials to for designated test venues. Ensures exam materials are received at Test Centre and stored securely
- Supports tasks to reconcile exam materials and papers received are as per plan, report and escalate any discrepancies.
- Undertake handling of suitcases and storage of materials. Ensures the proper procedures and documentation is adhered to when handing over to courier or test day staff
- Ensures proper script receipt tracking, packing and return OR scanning, store and shredding
- Supports the selection of suitable venues, planning for Test Day resources ordering, quality, distribution and management (e.g. process guides, stationery, branding/signage/ technical equipment - speaking test/hand scanners)Provides timely escalation of issues, enabling the adaptation of work plans where necessary.
- Test Delivery Support _
- Manage or support the Test Day Supervisor to manage tests delivery. Maintain the integrity and reputation of the British Council and the various examination boards by ensuring that tests are delivered to prescribed customer service, security and administration standards.
- Inspect the venue to ensure that arrangements meet agreed requirements and standards.
- Be familiar with the emergency procedures for the test day venue and ensure all venue staff are briefed accordingly.
- Ensure that all test day records are completed and maintained accurately as required by British Council Examinations Services.
- Whenever possible, resolve issues that arise on the day according to procedures.
- Customer support _
- Receives and responds to enquiries from/to customers, and may be a specific point of reference on queries relating to an area of nominated expertise or responsibility. Identifies where more complex issues require resolution by others and refers them on accordinglyRecognises and understands the impact of incidents arising (e.g. complaints, resourcing problems, logístical or technical difficulties) and proactively alerts the team leader to any issues of concern that are likely to impact service/project/task delivery or customer experience.
- Relationship & stakeholder management _
- Develops good working relationships and engagement with Venue Staff and appropriate colleagues throughout the BC to facilitate effective and efficient service delivery.Act as point of contact and manage escalated issues in country from Venue Supervisors and Venues, supported by Operations Manager / Cluster team when required.
- Risk and Compliance _
- Undertake contingency and risk management on the ground, liaise with Customer Service, Examiner or Venue Staff to ensure alignment on communications Leads in providing support related to compliance or investigations on Test Day and related issues.
- Follows agreed corporate risk management processes and procedures when delivering services (e.g. c

  • Hanoi Operations Officer

    3 days ago

    Hà Nội, Vietnam BNP Paribas Full time

    **1. **Operations**: - Handle hit clearance for funds transfer - Receive Cash payments instructions of Clients and perform call back (if any) and scan it to BNPP HCM Cash Ops via Elinx. - Process e-tax transactions of Hanoi client. - Collect fee charge in TACBIL for payment transactions, Audit confirmation, Bank confirmation; Update tariff of Hanoi clients...

  • Chief Operating Officer

    2 days ago

    Hà Nội, Vietnam Công Ty TNHH Chi Haircare Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) **Reports to**: Chief Executive Officer (CEO) **Company Overview**: CHI Haircare Vietnam is a leading distributor of high-quality hair care cosmetics, providing premium products to professional salons, retailers, and direct consumers. We are committed to innovation, customer satisfaction, and...

  • Officer - Operations & Performance Analytics

    2 days ago

    Hà Nội, Vietnam Prudential plc Full time

    Officer - Operations & Performance Analytics Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make...

  • Finance and Operations Director

    3 days ago

    Hà Nội, Vietnam Resonance Full time

    **WHO WE ARE** **WHO WE ARE** Come grow with us! If you are a passionate change agent who thrives in a collaborative, entrepreneurial and inclusive, culture committed to operational excellence, we would like to meet you. At Resonance, you get immediate hands-on experience alongside our clients as we work to build sustainable, positive impact. Our teams...

  • HR Operations Specialist

    11 hours ago

    Hà Nội, Vietnam HAN GROUP Full time

    **Location: Hanoi Office, Thái Phiên** **Company Overview**: At HAN Group, we are on a mission to lead a great lifestyle in Southeast Asia. As a leader in the nightlife industry in Vietnam with over 4,000 people, we are well on our way to achieving our vision of becoming the leading lifestyle company in the region. Hoang An Nhien is developing into an...

  • Assistant, Vietnam Hanoi Office

    11 hours ago

    Hà Nội, Vietnam ING Full time

    Job Title: Assistant, Vietnam Hanoi Office Corporate Title: Staff Term: 12 months Reports to: Country Manager, Vietnam Location: Hanoi City ING Bank ING Bank covers Wholesale and Retail Banking in Asia Pacific. Our Wholesale Banking business is present and active in 11 major economies in the Asia Pacific, namely Australia, China, Hong Kong SAR, India,...

  • Officer, Fund Admin Services Operations

    11 hours ago

    Hà Nội, Vietnam Standard Chartered Full time

    **Job Summary** - Manager of Fund and Fiduciaries Services team with the below detailed responsibilities: **Key Responsibilities** - To direct and control day to day Fund Service or Fiduciary Service Operations (“F&FVN Ops”), ensuring clients' interest are fully protected and delivering value added services to clients in accordance established...

  • Supply Chain Officer

    11 hours ago

    Hà Nội, Vietnam Save the Children Full time

    **The Opportunity - **Supply Chain Officer** The position will be responsible to implement all procurement activities for assigned projects and office operation and ensure that goods are purchased to meet identified project needs in quality and time; warehouse management including TIM. She or he will support Procurement Coordinator in development of...

  • Regulatory Compliance Specialist

    4 days ago

    Hà Nội, Vietnam Standard Chartered Full time

    **Job Summary** - The roles serve primarily as a regulatory compliance risk specialist in CFCC Governance team with key responsibility for support in monitoring of regulatory regulation development then cascading to relevant stakeholders for implementation to ensure the compliance with local regulations and the effectiveness of the 2LOD/1LOD’s existing...

  • Operations Manager

    1 week ago

    Hà Nội, Vietnam RMIT University Full time

    Overview: RMIT University Commitment RMIT is committed to the rights of students and staff to be safe, respected, valued, and treated as an equal in their place of study and work. All staff are expected to share this commitment and contribute to a safer community. While carrying out their role, staff are in a position of trust with students. Staff have a...

  • Ott Technical Operations Engineer

    11 hours ago

    Hà Nội, Vietnam Canal Plus Full time

    OTT Technical Operations Engineer The OTT Technical Operations Engineer supervises the availability and quality of services related to the VSTV OTT solution upon its launch. This role involves recommending and implementing improvements in the operations and maintenance of OTT services. Reporting Line: OTT Technical Operations Manager **DUTIES**: -...

  • Officer, Project Management

    6 days ago

    Hà Nội, Vietnam Techcombank Full time

    26 Sep 2024**Officer, Project Management (40000698)**: - Category: Technology Division- Job Type: - Facility: Technology**Job Purpose**: - The job holder supports Agile Tribes and Foundational Intiatives function by facilitating reporting, management accounting, logistics activities to ensure successful implementation of bank-wide initiatives. - The job...

  • Senior Officer, Project Management

    1 day ago

    Hà Nội, Vietnam Techcombank Full time

    23 Jan 2025 **Senior Officer, Project Management (40000697)**: - Category: Retail Banking Group - Job Type: - Facility: Retail Banking **Job Purpose**: - The job holder supports the implementation activities of bank-wide initiatives for the portfolio of both traditional projects/ initiatives implemented through Waterfall methodology and customer journey...

  • Operations Manager

    2 days ago

    Hà Nội, Vietnam Hệ Thống Chuỗi Khách Sạn Wil’que Full time

    **Hạn nộp**: 30/09/2024 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Quận Ba Đình - Hà Nội Giờ làm việc Giờ hành chính Loại hình Khách sạn/ Khu căn hộ Ngành nghề Quản lý, điều hành Vị trí Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/...

  • Project Manager

    1 day ago

    Hà Nội, Vietnam Công ty TNHH Tích hợp hệ thống quản lý quốc tế Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Estimate effort, cost, schedule of the project - Manage issue & risk - Manage requirement, change request - Manage progress and quality - Review document - Assured and Prepare all UAT/deliverable official required paperwork - Manage stakeholder - Delivery product - Managing project conflicts. -...

  • Regional Information Security Officer for Viet Nam

    3 days ago

    Hà Nội, Vietnam GIZ Full time

    **VACANCY ANNOUNCEMENT** In order to protect all valuable information processed by GIZ worldwide, it is necessary to establish an information security management system (ISMS). GIZ is currently implementing such a system based on the ISO/IEC 27001 standards. To further develop and operate the ISMS at GIZ Viet Nam and Laos, it is necessary to have a person...

  • [hn, Aov] Regional Esports Operations

    3 days ago

    Hà Nội, Vietnam Garena Full time

    Hanoi Esports Experienced (Individual Contributor) **Unleash the Power: Join Our Arena of Valor Team!** Are you ready to dive into the heart-pounding world of gaming greatness? Are you a player, a fan, or just someone who loves the thrill of competition? Welcome to our Garena Arena of Valor (AOV) Team, where adrenaline meets strategy and legends are made....

  • Officer, Credit Processing

    1 day ago

    Hà Nội, Vietnam Techcombank Full time

    26 Dec 2024 **Officer, Credit Processing (40000108)**: - Category: Operations Division - Job Type: - Facility: Operations **Job Purpose**: The job holder performs drafting and checking credit records (limit profile, disbursement, guarantee, LC, discounting,...), collateral records (including receiving - release - adjusting collateral,...), post-loan...

  • Trade Finance Operation Staff

    3 days ago

    Hà Nội, Vietnam MUFG Bank, Ltd., Hanoi Branch Full time

    **Do you want your voice heard and your actions to count?** Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term...

  • Assistant Manager, Warehouse

    2 days ago

    Hà Nội, Vietnam Shopee Full time

    Department Operations- LevelExperienced (Team Lead)- LocationVietnam - HanoiThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause...