Sr. Customer Solutions Engineer
1 month ago
This is a remote position.
- Prepare and deliver technical presentations explaining products or services to customers and prospective customers
- Confer with customers and engineers to assess equipment needs and to determine system requirements
- Collaborate with sales teams to understand customer requirements and provide sales support
- Help clients solve problems with installed equipment
- Recommend improved process or services to customers, showing how changes will lower costs or increase production
- Help in researching and developing new products based on customer specific needs
- Provide prompt local and remote support for Proof of Concept (PoC), lab & field trials and deployment ramp up for CSPs and retail partners
- Coordinate and implement CSP product installations and integrations by understanding and documenting customer requirements in advance system evaluations
- Understand business requirements involved with technical account strategy
- Research and stay up to date on the most recent industry standards and trends, emerging technology in network and server engineering, and have fundamental understanding of the principles of networking and cloud architectures
- Hire, develop, and lead an inclusive, engaged, and high performing Customer Solutions Engineering team within an assigned region/market
- Provide ongoing interpersonal and technical coaching to Customer Solutions Engineers on team
**Benefits**:
BS/BA or equivalent work experience At least 3+ years of leadership experience At least 10+ years related experience working with network, security and/or web technologies as a Sales Engineer In-depth industry knowledge and understanding of SDN and wireless technologies, solutions and product offerings preferred Advanced written and oral communication skills in Vietnamese and English Ability to travel >70% of the time Hands on experience in configuration of software and hardware including systems, cloud services and networking equipment Experience working with large entities deploying large scale SaaS networks to millions of end points Track record of developing and maintaining communications in a cooperative and professional manner with all levels of staff and customers
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