Korean Assistant Director of Sales jw Marriott

5 months ago

Hanoi, Vietnam Marriott International, Inc Full time

**Job Number** 24090384

**Job Category** Sales & Marketing

**Location** JW Marriott Hotel Hanoi, No 8 Do Duc Duc Road, Hanoi, Ha Noi, Viet Nam VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Assists in leading the property’s segmented sales effort (e.g., group, transient, association, corporate, etc.) and assists in the implementation of the segment sales strategy and achieving segment revenue goals, property revenue goals and guest and employee satisfaction. Conducts all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals.

**CANDIDATE PROFILE**

**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.

OR
- 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.

**CORE WORK ACTIVITIES**

**Developing & Executing Sales Strategies**
- Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.
- Assists in the development, implementation and sustaining of aggressive solicitation program focused on increasing business.
- Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.
- Assists with the development and implementation of promotions, both internal and external.

**Maximizing Revenue**
- Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).
- Recommends booking goals for sales team members.

**Managing Sales Activities**
- Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager.
- Participates in sales calls with members of sales team to acquire new business and/or close on business.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

**Analyzing & Reporting on Sales and Financial Data**
- Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals.
- Assists Revenue Management with completing accurate six period projections.
- Reviews sales and catering guest satisfaction results to identify areas of improvement.

**Ensuring Exceptional Customer Service**
- Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
- Meets with guests during pre
- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.
- Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.
- Ensures that a customer recognition program is in effect throughout Sales.
- Executes and supports the company’s Customer Service Standards and property’s Brand Standards.
- Participates in and practices daily service basics of the brand.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
- Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

**Building Successful Relationships**
- Develops and manages relationships with key stakeholders, both internal and external.
- Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.
- Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.
- Attends customer events, trade shows and sales missions to maintain, build or develop key r

  • Korean Sales Executive jw Marriott Hotel Hanoi

    5 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24047644 **Job Category** Sales & Marketing **Location** JW Marriott Hotel Hanoi, No 8 Do Duc Duc Road, Hanoi, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assist management in training and motivating employees; serve as a role model. Follow all...

  • Korean Sales Manager jw Marriott Hotel Hanoi

    5 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24100952 **Job Category** Sales & Marketing **Location** JW Marriott Hotel Hanoi, No 8 Do Duc Duc Road, Hanoi, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** The position is accountable for proactively soliciting and handling sales...

  • Assistant Sales Manager jw Marriott Hotel Hanoi

    6 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24100279 **Job Category** Sales & Marketing **Location** JW Marriott Hotel Hanoi, No 8 Do Duc Duc Road, Hanoi, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assist management in training and motivating employees; serve as a role model. Follow all...

  • Admin Assistant jw Marriott Hotel Hanoi

    5 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 23143048 **Job Category** Administrative **Location** JW Marriott Hotel Hanoi, No 8 Do Duc Duc Road, Hanoi, Ha Noi (Province), Viet Nam **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Enter and retrieve information contained in computer databases using a keyboard, mouse, or...

  • Sales Coordinator jw Marriott Hotel Hanoi

    5 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24090368 **Job Category** Sales & Marketing **Location** JW Marriott Hotel Hanoi, No 8 Do Duc Duc Road, Hanoi, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Follow all company policies and procedures; ensure uniform and personal appearance are clean...

  • Marcom Coordinator jw Marriott Hotel Hanoi

    5 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 23125055 **Job Category** Sales & Marketing **Location** JW Marriott Hotel Hanoi, No 8 Do Duc Duc Road, Hanoi, Ha Noi (Province), Viet Nam **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Promote awareness of brand image internally and externally. Use sales techniques that maximize...

  • Fitness Attendant jw Marriott Hotel Hanoi

    5 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 23132407 **Job Category** Golf, Fitness, & Entertainment **Location** JW Marriott Hotel Hanoi, No 8 Do Duc Duc Road, Hanoi, Ha Noi (Province), Viet Nam **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Encourage, recruit, register, and schedule guests to participate in recreation...

  • Butler jw Marriott Hotel Hanoi

    5 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 23149188 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Hanoi, No 8 Do Duc Duc Road, Hanoi, Ha Noi (Province), Viet Nam **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Greet and escort guests to rooms. Open doors and assist guests/visitors entering...

  • Marketing Coordinator jw Marriott Hotel Hanoi

    6 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24061989 **Job Category** Sales & Marketing **Location** JW Marriott Hotel Hanoi, No 8 Do Duc Duc Road, Hanoi, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Promote awareness of brand image internally and externally. Use sales techniques that maximize...

  • Marketing Executive jw Marriott Hotel Hanoi

    5 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24070800 **Job Category** Sales & Marketing **Location** JW Marriott Hotel Hanoi, No 8 Do Duc Duc Road, Hanoi, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assist management in training, evaluating, counseling, and motivating and coaching employees;...

  • Admin Event jw Marriott Hotel Hanoi

    5 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24100919 **Job Category** Administrative **Location** JW Marriott Hotel Hanoi, No 8 Do Duc Duc Road, Hanoi, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Enter and retrieve information contained in computer databases using a keyboard, mouse, or...

  • Public Attendant jw Marriott Hanoi

    5 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 23143046 **Job Category** Housekeeping & Laundry **Location** JW Marriott Hotel Hanoi, No 8 Do Duc Duc Road, Hanoi, Ha Noi (Province), Viet Nam **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Clean public and employee restrooms and showers. Clean glass in public and employee areas....

  • Bell Captain jw Marriott Hotel Hanoi

    5 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24029907 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Hanoi, No 8 Do Duc Duc Road, Hanoi, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Greet and escort guests to rooms. Open doors and assist guests/visitors...

  • Floor Shift Leader jw Marriott Hotel Hanoi

    5 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24029914 **Job Category** Housekeeping & Laundry **Location** JW Marriott Hotel Hanoi, No 8 Do Duc Duc Road, Hanoi, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Enter status of rooms cleaned. Complete checklists to report cleanliness and condition of...

  • Commis 1 jw Marriott Hotel Hanoi

    5 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24015852 **Job Category** Food and Beverage & Culinary **Location** JW Marriott Hotel Hanoi, No 8 Do Duc Duc Road, Hanoi, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Prepare special meals or substitute items. Regulate temperature of ovens, broilers,...

  • Commis 1 jw Marriott Hotel Hanoi

    6 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 23156782 **Job Category** Food and Beverage & Culinary **Location** JW Marriott Hotel Hanoi, No 8 Do Duc Duc Road, Hanoi, Ha Noi (Province), Viet Nam **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Prepare special meals or substitute items. Regulate temperature of ovens, broilers,...

  • Public Attendant jw Marriott Hotel Hanoi

    5 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24031352 **Job Category** Housekeeping & Laundry **Location** JW Marriott Hotel Hanoi, No 8 Do Duc Duc Road, Hanoi, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Clean public and employee restrooms and showers. Clean glass in public and employee areas....

  • Room Attendant jw Marriott Hotel Hanoi

    5 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24031349 **Job Category** Housekeeping & Laundry **Location** JW Marriott Hotel Hanoi, No 8 Do Duc Duc Road, Hanoi, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond promptly to requests from guests and other departments. Fill cart with supplies...

  • Concierge Supervisor jw Marriott Hotel Hanoi

    5 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24029894 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Hanoi, No 8 Do Duc Duc Road, Hanoi, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond to guest requests for special arrangements or services (e.g.,...

  • Night Manager jw Marriott Hotel Hanoi

    5 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 23160623 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Hanoi, No 8 Do Duc Duc Road, Hanoi, Ha Noi (Province), Viet Nam **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Complete designated cashier and closing reports in the computer system. Review...