Software Technician
6 months ago
Kis Technology
***
- Suite 28, C37 BCA, 17 To Huu str., Trung Van, Nam Tu Liem, Hanoi, Nam Tu Liem, Ha Noi- At office- Posted 7 hours ago- Skills:
- IT Support
C#
**Top 3 reasons to join us**:
- Flexible working hour
- Competitive salary & good remuneration
- 1 week holiday with allowance up to 300$
**Job description**: Software technician responsible for analysing, troubleshooting, and reporting all
requests submitted to the KIS maintenance service.
General tasks:
- Take charge of customer user requests, technical preparation and implementation of
solutions sold, training users in the use of software
- Take charge of diagnose and qualify requests and incidents according to their urgency
and priority
- Ensure customer satisfaction by providing high-quality support, while ensuring
traceability of actions carried out, and project monitoring.
- Create/update technical documentation, technical incident resolution processes and
user guides.
- Participate in company development projects.
**Your skills and experience**: General skills:
- BEP/CAP/Bac +2 or equivalent preferably in software solutions
- With knowledge of Windows environments
- Your communication skills are fluent and clear, and you bring a positive and
reassuring approach to users/customers
- Your ability to analyze and synthesize is an asset in ensuring accurate and efficient
diagnosis in the resolution process
- You are able to make suggestions and are committed to providing high-quality
customer service in compliance with procedures
- Versatile and inquisitive, you have the adaptability and flexibility to deal with
unexpected situations, while knowing how to sound the alarm in an emergency
- Fluency in written and spoken French. English is a plus
Technical skills:
- OS : Windows/Linux
- Basic knowledge of C#
- Basickknowledge of Visual Studio
- Read and understand software logs
- PowerShell and Bash executing
- TeamViewer
- Tools : JIRA, Confluence
**Why you'll love working here**:
- **Competitive salary & good remuneration**:
- Salary revised annually
- 13th month salary
- Project bonus
- 1 week holiday with allowance up to 300$ and fully paid salary.
- 12 days fully paid annual leaves.
- Social, healthcare & unemployment insurance.
- **Flexible working hour, friendly & healthy working environment**:
- Start at around 9:00 AM.
- 5 days a week.
- No working overtime.
- Team building every month.
- **Chance to improve your skill of.NET with cutting-the-edge technology; and learn about image processing, machine learning**
**Kis Technology**:
We mainly focus on software R&D.
- Company type
- IT Product
- Company size
- 1-50 employees
- Country
- Vietnam- Working days
- Monday - Friday
- Overtime policy
- No OT
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