[senior] Client Advisor

4 months ago

Ho Chi Minh City, Vietnam Công Ty Cổ Phần S&S Timer Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
ABOUT THE JOB:
The roles and responsibilities of the[Senior] Client Advisorinclude but are not limited to:
1. Sales and Customer Experience
- Strive to meet and exceed personal and team sales targets and KPI’s.
- Initiate and leverage sales opportunities with existing and prospective customers by deliver excellence in customer experience.
- Build and nurture long-term relationships with prospective customers.
- Support all group’s initiatives as they relate to product launches, customer experience and selling.

2. Store Operations
- Follow all the guidelines from the brand and company to operate the boutique smoothly to meet all criteria of aesthetics and safety.
- Ensure the best condition of all fixture and furniture in the boutique.
- Perform opening and closing store duties as needed.
- Participate in regular inventory counts and in necessary supply stocking/restocking.

3. Visual Merchandising
- Assist in maintaining visual standards with direction from brands and management.

4. Personal development:

- Develop strong product knowledge, soft skills as well as company history, information and news knowledge by attending training by brands, company & self-learning to generate knowledge about each brand specificities, strengths and weaknesses. Stay certified with all new brand knowledge.
- Continuously develop product and sales acumen to become the authority. Know the in’s and the out’s of product offerings, optional packages, and the latest technologies.
- Develop knowledge in current industry trends and other relevant fields - Gastronomy, Art & Music, Giftings and other lifestyle aspects.
- Continuously update knowledge about customers profile of each brand to better understand their behavior and habits.

5. Team-effort duties:

- Partner with the team to achieve sales targets.
- Maintain open, professional and ongoing communications with boutique management and colleagues.
- Serve as a positive role model and represent S&S appropriately at all times.
- Participate in the training of new colleagues (product knowledge, boutique procedures, company policies, etc.)
- Adhere to and uphold all S&S Group core values, policies and procedures.
- Contribute to team effort by welcoming new and different work requirements; exploring new opportunities to enhance the quality of work and services; helping others accomplish related job results as and where needed.
- Other tasks and responsibilities assigned to the Employee by the Company which may be adjusted from time to time.

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
WHY S&S GROUP:

- Immersing in a one-of-a-kind ecosystem of world-class luxury brands.
- Opportunities to attend training trips and/or brand’s events globally.
- Aspirational and dynamic working culture, always striving for top quality standard.
- Opportunities to progress swiftly upwards corresponding to the fast-growing pace of the group and the industry.
- Continuous learning and development opportunities.
- 5-working-days scheme for both retail and back-office colleagues.
- Competitive salary & performance bonus, insurance contribution based on full salary.
- Annual health check at top quality hospital.
- Extra PTI health insurance package.

**Yêu cầu bằng cấp (tối thiểu)**: Đại Học

**Yêu cầu công việc**:
KEY SELECTION CRITERIA

Education:Minimum college degree in a related field.

Employment/Professional Experience:

- Experience in sales with prestige or luxury brands is preferable.
- Experience in exceeding established sales goals and providing exceptional customer experience.

Competencies - Knowledge, Skills and Abilities:

- Aligned and inspired by S&S core values: Unconventional | Deliver Excellence | Independence | Kindness | Integrity without Compromise.
- Fluency in Vietnamese and English (minimum 6.5 IELTS band is a STRONG plus).
- Outstanding interpersonal communication and listening skills. Being an inspiring storyteller is a plus.
- Strong drive to set and achieve targeted sales and personal income goals.
- Willingness to follow up, and follow-up again with our guests and clients.
- Excellent organizational skills.
- Good-to-excellent self-learning skill is essential.
- Able to work under high pressure and with high demand customers and adapt to changes.
- Able to work retail hours, 5 days per week including weekends and public holidays (off days on rotation basis).
- Young, dynamic, positive mental attitude.
- Can-do spirit, Strive for perfection, Realistic, Solution oriented, Self-improvement, Contemporary.
- Find happiness in supporting others with calming manner
- Interest and knowledge in art, fashion, gastronomy, architecture is a plus.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Bán Lẻ/Cửa Hàng,Chăm Sóc Khách Hàng,Kinh Doanh/Bán Hàng,Phát Triển Thị Trường,Tư Vấn

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