IT Helpdesk

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Maintain and monitor internet connectivity on performance related issues
- Diagnose and repair any IT related faults that includes IT incidents with close follow up until ticket closure within SLA.
- Create user accounts for new joiners, conduct IT onboarding, termination for leavers, support on password reset and unlocking of user accounts.
- Maintain and update asset inventory listing.
- Handle tech refresh for computer assets
- Liaise with vendors related to IT assets.
- Collaborate with IT Systems, IT Network and other teams to perform testing and support the roll out of new project implementation or deployment.
- Involve in office build projects that include office expansion and relocation tasks.
- Provide timely and progressive update to users on incident/request.
- Update new contents into Grab WIki (Confluence) for proper documentation.

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
Social insurances plan based on full salary + 13th month salary + Performance bonus
Free medical insurances for employee and employee family
18 paid leaves per year + Meal allowances

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:

- At least 3 years of experience in IT Helpdesk role.
- Familiar with Mac OS and Windows support that includes installation, configuration and troubleshooting of OS related issues.
- Apple hardware break fix skillset
- Experience in handling Jump cloud, Gsuites, Workato, remedy force & zoom.
- Experience on hardware and peripherals troubleshooting.
- Knowledge on networking that includes connectivity and latency check.
- Familiar with cloud technologies AWS & Azure

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,CNTT - Phần Cứng,IT Helpdesk,Phần Cứng Máy Tính/Điện Thoại

Trung cấp - Nghề
Không yêu cầu