Butler

**Mô tả công việc**:
(Mức lương: 8 - 12 triệu VNĐ)
Job brief

**Responsibilities**:

- Meet and greet guests as they arrive at the hotel and be their first point of contact for questions and queries.
- Anticipate guests' needs and provide a seamless service to them to acquire any items they need and provide them with fast, timely service for all of their needs.
- Have a thorough understanding of the inventory and the consumables on offer, such as specialty wines, champagnes, and spirits, along with food, snacks, etc, and make recommendations on pairing drinks and food where required.
- Monitor stocks of items, and re-stock where applicable.
- Liaise with all hotel departments including housekeeping, kitchen, and reception staff to meet the guest's needs.
- Provide excellent and professional service of meals and drinks to guests.
- Recommend attractions and activities for guests.
- Ensure compliance with hotel safety and hygiene guidance at all times.
- Ensure guests rooms are presentable, clean, and tidy, and liaise with housekeeping to ensure such.
- Attend to guests at check out to ensure a smooth and happy departure from the hotel.
- Be well-groomed, professionally dressed, and compassionate at all times.

**Chức vụ**: Nhân viên/Chuyên viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
1. Lương: có thể thỏa thuận theo năng lực

2. Tham gia BHXH, BHYT, BHTN theo quy định của pháp luật.

3. Làm việc trong môi trường chuyên nghiệp.

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:

- 2 years experience as a host, butler, or other related role within the hospitality field
- Excellent communication skills, both written and verbal with well-developed interpersonal skills
- Able to communicate with varying types of people from different cultures and backgrounds
- Good problem-solving skills with the ability to investigate and escalate issues where required
- Excellent customer service skills with a keen eye for detail and service focus
- Able to confidently maintain and keep stock levels accurate
- Confident with the use of computer programs such as Excel, Word, and Outlook
- Demonstrated knowledge about the local area, attractions, and activities available
- Ability to handle sensitive and personal matters discreetly

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Giám Sát Dịch Vụ,Nhà Hàng/Khách Sạn

Trung cấp - Nghề
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