Cloud IT Support

1 week ago

Ho Chi Minh City, Vietnam The Rep. Office of STYL Solutions Pte. Ltd. In HCMC Full time

**Cloud IT support**:
The Rep. Office of STYL Solutions Pte. Ltd. In HCMC
- Ứng Tuyển

Cloud Database IT Support
- Đăng nhập để xem mức lương
- 25-27, B4 Street, Sala Urban Area, District 2, Ho Chi Minh- Xem bản đồ- Tại văn phòng- 3 giờ trước

**3 Lý Do Để Gia Nhập Công Ty**:

- 100% salary&full social insurance during probation
- One round interview only
- 19 paid days off per year

**Mô Tả Công Việc**:

- Manage/track incidents reported by customers and alerts generated by the system.
- Collaborate with L1 and L3 team to investigate and resolve the issue, provide the incident report, manage incident tickets
- Maintain server credentials, key/password rotation, SSL certifications (tracking Certificate expiry and reporting, renewal of certificates)
- Review and implement Azure/AWS cloud optimization/recommendations
- Prepare documents for the operation activities: Process documents, technical documents, checklists, FAQs
- Meeting with the project team, provide clarification for incidents, requests, problems,
changes, and other issues.

**Yêu Cầu Công Việc**:

- Experiences in System Admin, IT Helpdesk, IT Support, L2 Support, or similar position
- Good skills in analyzing, diagnosing, and troubleshooting issues
- Careful, hardworking, responsive, and supportive
- Understanding types of network devices and server equipment, like firewalls, routers, switches, load balancers, storage, etc...
- Proficient in operating Linux Server and Windows server
- Proficient in configuration and using monitor tools (e.g., Prometheus, Grafana, Jaeger,...)
- Proficient in operating database systems (e.g., MySQL, MSSQL, PostgreSQL, Oracle,...)
- Passion and enthusiasm for supporting an international team, willingness to learn new things
- Able to communicate in English fluently

**Tại Sao Bạn Sẽ Yêu Thích Làm Việc Tại Đây**:
**Benefits**:

- Attractive compensation, regular assessments, and salary reviews;
- Annual bonus and performance bonus;
- 19 paid days off per year (14 days of annual leave and 5 days of medical leave);
- 100% salary & full social insurance during probation period;
- Premium health care insurance (PVI);
- Free lunch, snacks, coffee and tea;
- Special celebration on 8/3, 1/6, Xmas, Tet holiday...;
- Outing/team-building activities (company trip, sport, dinner...)

**Projects & team**:

- International working environment with friendly and passionate colleagues;
- Onsite opportunity to Japan, Singapore for training and supporting customer ;
- Meaningful work with experienced & strong technical veterans;
- Flat structure, simple processes & transparency

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