Order Fulfillment and Administration Associate

**Mô tả công việc**:
(Mức lương: 11 - 17 triệu VNĐ)
How We Measure Success
- Order Processing Efficiency: Ensure all orders are processed and fulfilled on time, minimizing delays and disruptions.
- Inventory Accuracy: Maintain up-to-date inventory reports on a weekly basis, including action plans to prevent stock discrepancies and fulfillment issues.
- Problem Resolution: Resolve 100% of order-related issues (e.g., shipment delays, damaged goods) within 24 hours of identifying the problem.
- Administration Management: Ensure all order confirmations, purchase orders (POs), and supplier contracts are reviewed thoroughly for accuracy, consistency, and compliance before approval.
- Administration Management: Support the Customer Success & Order Fulfillment Manager in reviewing & ensuring all order-related documents, including order confirmations, purchase orders (POs), and supplier contracts, to ensure accuracy, consistency, and compliance before getting approval by the CEO.

Team Management
- Reports to: Customer Success & Order Fulfillment Manager
- Career Path: Potential promotion to a Customer Success & Fulfillment Team Leader based on performance and innovation impact.
- Team Vision 2025: Working as part of our customer-centric Customer Success & Fulfillment team, you will collaborate with Customer Success associates to create a seamless order experience for our customers by ensuring efficient fulfillment operations and smooth issue resolution.

Essential Roles and Responsibilities

1. Order Fulfillment
- Process daily orders and ensure accurate shipments.
- Work with CS and suppliers to resolve order-related issues.
- Track shipments and address delays or discrepancies.

2. Supply Chain Administration
- Support administrative tasks in supply chain operations.
- Prepare and manage shipping documents, delivery records, and customs paperwork.
- Coordinate with 3PL partners for smooth logistics.

3. Inventory Management Support
- Assist in monitoring stock levels and preventing shortages or overstocking.
- Maintain accurate inventory records and align stock with sales trends.

4. Data Analysis & Reporting
- Analyze logistics and sales data to improve efficiency.
- Generate reports on stock levels, shipment status, and logistics performance.
- Provide insights for process improvements in fulfillment and demand planning.

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
Compensation and Benefits
- Compensation: 11,000,000 - 17,500,000 VND/month + incentive based on performance (negotiate).
- Career Growth: Fast-track promotion opportunities, including a path to Team Leader.
- Professional Development: Gain access to the latest AI tools, automation technologies, and advanced CRM systems to stay ahead in delivering exceptional customer experiences.
- Workplace Culture: Join a dynamic, innovation-driven environment focused on employee success.
- Additional Benefits: Social insurance, statutory leave, and team-building activities.

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:
Core Competencies
- Attention to Detail: Ability to manage multiple orders, documents, and inventory records with precision.
- Data-Driven Decision-Making: Ability to analyze reports and suggest operational improvements.
- Process Optimization: Strong problem-solving skills to enhance supply chain efficiency.
- Collaboration & Coordination: Work effectively with suppliers, logistics providers, and internal teams.

Behavioral Traits
- Proactive & Solution-Oriented: Takes initiative to solve logistics and order issues efficiently.
- Strong Organizational Skills: Ability to manage multiple tasks and prioritize effectively.
- Analytical Mindset: Uses data to drive decisions and continuously optimize processes.
- Resilience & Adaptability: Thrives in a fast-paced, dynamic environment with evolving supply chain needs.

Your Credentials
- Education: Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
- Experience: Minimum 3 years of experience in logistics, supply chain management, administration or fulfillment operations, preferably in E-commerce, FMCG, or Retail.
- Language Proficiency: Good command of English (both written and spoken).

Technical Skills:

- Proficiency in Excel, Google Sheets, and ERP/Inventory Management Software.
- Knowledge of logistics processes, transportation methods, and supplier coordination.
- Experience working with 3PL partners and fulfillment centers is a plus.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Hành chính Văn phòng,Hành Chính/Văn Phòng,Kinh Doanh/Bán Hàng,Xuất Nhập Khẩu

Trung cấp - Nghề
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