Business Analyst

3 months ago

Hà Nội, Vietnam Globant Full time

Highly motivated Digital Business Analyst to join the team, specialising in initiatives thatrevolve around the Authentication Journey. In this role, you will be responsible for aligning and balancing security measures while minimizing customer friction to ensure a secure and seamless experience for our customers in their Web & App Journey.
The Business Analyst ensures that the squad is set up for success by identifying and defining needs, and opportunities and recommending solutions by facilitating a collaborative approach to maximise the value delivered to our customers and stakeholders. They support the Product Manager in maintaining and optimising the product backlog in line with business prioritisation.

**We’re looking for a Business Analyst who**:

- Is capable of leading the BA efforts end-to-end
- Takes ownership of Squad initiatives and is invested in its success
- Has experience working in cross-functional teams
- Knowledge of Authentication in digital flows
- Awareness towards handling customer PII
- Stakeholder analysis & management
- Familiarity with agile methodologies

**Key Responsibilities**
- Collaborate with cross-functional teams to understand business requirements and objectives related to the Authentication Journey.
- Product and system analysis
- Stakeholder analysis and management -Work closely with stakeholders, including Security, Legal & Compliance, Marketing, E-commerce, and Technology teams, to gather requirements and address conflicting needs.
- Assisting the Product Manager (or working independently) in formulating the product roadmap and squad backlog
- Developing and documenting detailed business requirements, translating requirements into Epics/User Stories (e.g. functional or non-functional requirements) in partnership with the squad
- Aligning with developers, designers and QAs while translating business requirements into stories and acceptance criteria
- Ensuring the stories created by the squads are of good quality, eg. size, include a Definition of Ready, Definition of Done, and Acceptance Criteria for testing (both functionally and non-functionally).
- Providing consultation on industry standards based on domain expertise
- Having a data-driven mindset in identifying customer problems using data from analytics, insights from customer surveys, user testing and heat-mapping
- Collaborating with external teams who can support the Squad during solution delivery, mapping out dependencies and creating mitigation plans with the Delivery Lead
- Analysing existing business processes, identifying opportunities and strategies to improve business efficiency and driving business process re-engineering initiatives
- Other traditional BA responsibilities, include running discovery workshops, facilitating ideation sessions, current state analysis, gap analysis, feasibility analysis and process mapping and project managing of RAPIDs/RACIs.
- Ensuring the business and technical components of the solution collectively provide the outcome for the customer
- Formulating the plan for production using the solution in consultation with the squad members and other key stakeholders

**Behavioural and Ways of Working Expectations**
- Enthusiastic and positive team member with a self-directed and self-motivated attitude
- Excellent collaboration skills with an ability to see past problems to solutions.
- Leads by example
- Able to work in a fast-paced environment
- Comfortable with ambiguity
- Excellent verbal and written communication and influencing skills
- Strong stakeholder management and relationship-building skills
- Ability to see the big picture
- Be somebody to ask WHY/HOW this is going to improve customer experience to help stakeholders drive product initiatives
- Be able to drive initiatives with the team but also be collaborative in your approach
- Proven experience as a business analyst with a good understanding of digital
- products and processes
- Not afraid to get into technical aspects of delivery
- Passion in this field and background in a retail or similar environment
- An Agile mindset with a good understanding of Agile principles and practices
- Comfortable working in a cross-functional globally distributed team
- Strong business and commercial acumen
- Will have an analytical mindset, and is able to break a complex problem into pieces, ask the right questions, and propose recommendations
- Able to elicit business, functional and non-functional requirements as user stories and acceptance criteria that provide a solid foundation for the design and implementation of appropriate solutions
- Comfortable with reading and understanding insights from data.
- Experience in the Atlassian suite, managing product boards and project documentation

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