Quality Specialist

3 weeks ago

Hanoi, Vietnam esoft systems Full time

**1. Quick re-train, coaching**
- Monitor in-house staff and part-timer/vendor those who have low performance to designing proper training and coaching.
- Deliver training content and materials.
- Deliver the course to with right audience, suitable capacity, and time duration to ensure effective training.
- Trainer content storage.
- Ensure Trainees access the platform.
- Organize & manage classes and track training calendar both offline & online in areas of technical assignment.
- Set up a trainee evaluation system for timely improvement.
- Training delivery: Choose an appropriate delivery method to achieve training objectives.
- Evaluate trainee’s platform using technical skills periodically to ensure effectiveness after training.
- Live production performance follow-up: Follow up on live production performance and report to related departments for proper actions.

**2. Client complaints (Re-active)**
- Investigation of customers’ complaints: Analyze the root cause of complaints and reported quality issues to ensure closure in accordance with company guidelines and external regulatory requirements.
- Propose and implement short-term and long-term solutions for quality issues.
- Coordinate with other stakeholders to ensure the agreed solutions are followed and implemented.

**3. Maintaining quality (Pro-active)**
- Internal Audit
- Use inspection and test plan to proactive control quality in the in-process

**4. Quality system procedures**
- Design and update workflow of producing a product
- Update various systems (Lychee, EPT, etc.) when there is a change to a product

**5. Onboarding new clients**
- Organize and supervise the new client test in production to ensure the quality meets client expectations
- Leading the processing time test
- Coordinate with other stakeholders to ensure smooth onboarding.
- Continuously monitor quality and client feedback after launching

**6. Internal production optimization**
- Come up with new ideas for optimization and follow Design thinking framework (Ideate -> POC -> Test -> Implement)
- Implement optimization, new technology, new software into production

**7. Onboarding **new external resources**
- Organize and supervise the new external resources test in production to ensure the quality meets the products' requirements
- Leading the processing time test
- Coordinate with TA-Sourcing team to ensure smooth onboarding.
- Continuously quality checking after onboarding

**DESIRED KNOWLEDGE AND SKILLS**:
**1. Knowledge**
- Proficiency in using Photoshop, Camera Raw, Bridge.
- At least 1 year working in the real-estate editing industry
- Supplementary knowledge
- General knowledge of product quality management.
- Experience working with part-time employees and vendors both online and offline.

**2. Skills**
- Creates new insights from a wide range of information, tools and techniques, be able to use Office software: Excel, Word, PowerPoint
- Thinks imaginatively, or “outside of the box” to identify and/or develop creative solutions for which there are few or no precedents.
- Seeks out new information and brings forward innovative solutions with little to no guidance.
- Integrates relevant concepts/models into a complete vision or solution for which there is no previous experience or road map.
- Understand and utilize technology to improve approaches and solutions
- Turn ideas into something valued by the company and customers
- Problem-solving skills.
- Root cause analysis skill.
- Reporting skills.
- Research skills.
- Communication skills.

**3. Personal requirements** (Attitude, personality, ability)
- Demonstrate 6 core values of Esoft (Openness, Care, Credibility, Quality, Passionate, Innovation).
- Good health can work under high pressure, no color blind.
- Ability to work in shifts, Tet, and Holiday to support production when required

**Application deadline**:
Ongoing

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