Co-pilot and Ai Consultant(L2/l3)

5 months ago

Ho Chi Minh City, Vietnam SoftwareOne Full time

Job Function: Software & Cloud Services The role:

- Collaborating with the wider team to drive initiatives and client projects forward.
- Participating in pre-sale activities to gather client requirements and propose tailored solutions.
- Assisting in the creation of client project proposals.
- Leading the design, planning, and implementation of MS365 infrastructure solutions, focusing on:

- OneDrive and SharePoint
- Exchange Online
- Identity and Security
- Microsoft Endpoint Manager
- Migrations to Exchange Online with 3rd Party Migration tool
- Mailbox Migration O365
- Infrastructure Integration
- Enterprise Mobility Assessment
- MS Teams Rollout
- Security Mobility Management
- Microsoft 365 Rapid Deployment
- Backup Solutions
- Evaluating existing on-premises and/or cloud-based solutions to map out future directions.
- Analyzing current business practices, processes, and procedures to identify opportunities for leveraging Microsoft 365 and cloud services.
- Taking the lead on exciting client projects and coordinating teams to achieve project milestones.
- Demonstrated history of successfully leading and delivering projects within enterprise environments or for large-scale clients.
- Comfortable engaging in consulting scenarios, both with clients and internally. Ability to contribute expertise and insights during pre-sales activities.
- Drive client facing workshops, create an end-state roadmap designs and transformation plans in Microsoft 365 workloads including Microsoft Exchange and SharePoint Online.
- Supports delivery of SoftwareOne Strength portfolio strategy presentations to clients including features, implementation approach, technical requirements, impacts, and benefits.
- Responsibilities including solution design, risk analysis, proposal preparation and client presentations.
- Provides input to technical estimates created with standards tools, portfolio Work Breakdown Structures, statements of work and industry standard estimating techniques.
- Adheres to architectural artifact requirements and architectural best practices.
- Participates in design peer reviews and project reviews.

**Skills Requirement**:

- Strong personal and communication skills are a must.
- Experience and desire to work in a multicultural team and environment.
- Strong problem-solving skills and ability to troubleshoot technical issues.
- Good oral and written communication skills in the desired language(s).
- Drive customer communication during critical events.
- Obtain and maintain vendor certifications. Minimum of 7 from MS-900, AZ-900, PL-900, SC-900, MS-100, MS-101, MS-102, MS-201, MS-202, MS-203, MS-220, MS-700, MS-720 (for Unified Communications), MS-740.
- Have an ITIL V4 Foundation or higher certification.

**Support Services**:

- Provide level-3 support for Microsoft O365 Cloud Support issues including troubleshooting and resolving basic technical issues.
- Advanced knowledge or demonstrated technical experience in a variety of Exchange Online and/or current Outlook, SharePoint, Teams.
- Expertise or advanced PowerShell knowledge. Ideally experience in Power Automate/PowerApps.
- Advanced knowledge of M365 Security & Compliance Features and Authentication protocols.
- Extensive knowledge of user account administration (Microsoft 365 / Azure Active Directory).
- Collaborate with Level 1 and Level 2 support teams to ensure timely resolution of issues and adherence to SLAs.

**Co-Pilot**:

- Collaborate with clients to understand their specific requirements and recommend best practices for utilizing Microsoft Copilot effectively.
- Assess the organization's current development processes, tools, and workflows to determine how Co-Pilot can best be integrated. This involves understanding the organization's goals, requirements, and challenges to develop a tailored implementation plan.
- Understand the client's specific requirements and configuring Co-Pilot to best suit their needs.

What we need to see from you:
Relevant Experience:

- More than 5 years relevant experience in solution design, implementations, and migrations.
- More than 5 years relevant experience in a customer/end user facing technology support function.
- Experience in Co-pilot will be advantageous.
- Bachelor’s degree in computer science, Information Technology, or related field preferred.
- More than 5 years relevant experience in solution design, implementations, and migrations.
- More than 5 years relevant experience in a customer/end user facing technology support function.
- Experience in Co-pilot will be advantageous.
- Bachelor’s degree in computer science, Information Technology, or related field preferred.
- Solid understanding of cloud computing concepts, architectures, and best practices.
- Proven track record of designing and implementation on M365 components.

Why SoftwareOne?:
Hear firsthand from SoftwareOne APAC leaders as they unveil our exciting business and growth plan, spill the beans on our hiring initiatives, and revea

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