AMS Team Lead

6 days ago


Ho Chi Minh City, Ho Chi Minh, Vietnam Deloitte SEA Full time

AMS Team Lead - SuccessFactors (Employee Central)

Service Line / Portfolios: Enterprise Technology & Performance

About the Position

Are you ready to lead a dynamic team in the realm of SuccessFactors, particularly focusing on Employee Central? At Deloitte, we provide a one-of-a-kind career journey aimed at inspiring and empowering individuals like yourself to create a meaningful impact for our clients, team, and community. Regardless of your goals, Deloitte presents unparalleled prospects for you to unleash your maximum potential. We are constantly seeking individuals with unwavering drive to challenge themselves further and explore innovative paths to achieve our collective objectives.

  • Analyze and address client requests and incidents related to ERP applications independently, ensuring timely resolution within agreed service level agreements and with high quality standards
  • Conduct analysis to pinpoint root causes, collaborate with team members and stakeholders, and escalate findings as necessary. Take ownership of reducing recurring issues and incidents.
  • Lead the capturing of business requirements, perform analysis, and propose end-to-end solutions to support clients' efforts in streamlining processes
  • Assume a Team Lead role when needed, providing daily guidance to the team
  • Monitor team workload, make essential decisions to uphold quality, and ensure on-time delivery for clients
  • Function as a Process Expert within the team, mentoring fellow members and conducting training for knowledge transfer
  • Prepare all required reports for SLA Governance and Status reviews
  • Act as a liaison, collaborating closely with stakeholders to guarantee successful implementation of AMS support practices at Deloitte SEA. This includes promoting understanding of AMS and its value to internal and external parties
  • Contribute to the development of deliverables for the AMS setup at Deloitte SEA
  • Initiate and incorporate Continuous Improvement strategies to enhance existing processes within the organization
  • Strictly adhere to all standard AMS processes and procedures in place

About You

We are seeking individuals who:

  • Have a minimum of 5 years' experience leading teams and working with SAP in the end-user environment or providing consulting with substantial support & configuration experience (level 2 & 3)
  • Possess expertise in SAP SuccessFactors - Employee Central/ EC Core / Payroll / Time Off / Time - Tracking is highly desirable
  • Exhibit familiarity with integrating other functional areas, which would be advantageous
  • Communicate effectively in English, with knowledge of additional languages being a plus
  • Hold SAP certification, a definite advantage
  • Demonstrate strong analytical capabilities
  • Engage effectively with stakeholders
  • Show proactive problem-solving skills and take ownership of issues
  • Are willing to adopt new solutions/applications and ensure seamless integration and support for business operations
  • Are open to working based on clients' business days and office hours

Your Impact

Embark on a rewarding journey with Deloitte, where you have the chance to unleash your potential and drive meaningful change for our clients, team, and community. Join our dynamic team and let's achieve great things together.


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