Job Description

Receive requests and feedback from customers via phone, email, or other online chat channels,... about the company's services.

Consulting, quotes, ticket conditions, airline regulations, Visa, Tour, Hotel, car, train,... for customers.

Making reservations and issuing air tickets through online platforms. Follow up bookings, process and support online ticket bookings.

Handle customer requests related to booking & support services such as: reschedule requests, refund requests, add-on requests, check-in online, meal reservation, luggage, other related booking, Visa, Tour, Hotel, ect.

Learn and operate a computerized reservations system.

Complete daily reports and other assigned duties. Manage assigned customer list.

Job Requirements

Diploma in business administration, English, tourism, culture, hotel management,...

At least 06 months as a Booker or experience in Travel/ Visa/ Hotel/ Tour... is a plus.

Proficient of Airline Reservations (GDS: Galileo, Abacus, Amadeus, Sabre,...), Platform Portals: IAG, Tripstack, Farelogix, Travelport, Agentconectbiz, .... etc and the LCC website.

Strong understanding of passport and visa processing, Tour, booking hotel,...

Quick learner, willing to practice and be trained.

Being patient, attentive to detail, and responsible. Calmness, ability to find solutions, even when busy and/or under stress.

Strong communication skills – verbal, written and active listening. Fluency in English.

Customer service experience is preferred but not required.

Computer literacy with fast and accurate data entry skills, attention to detail.

Benefit

Salary: Range (8-20M) + Bonus (Depending on capacity).

Opportunities to be trained by professional co-workers.

Full benefits according to regulations (Social Insurance, Health Insurance, Holidays, Lunar New Year, ....).

Supplied with full working equipment.

Probation from 1-2 months (Depending on capacity).

Bonus for diligence, 13th month salary,...

• Đang tìm các ứng viên có thể làm việc vào các ngày:
  • Thứ hai: Sáng, Chiều
  • Thứ ba: Sáng, Chiều
  • Thứ tư: Sáng, Chiều
  • Thứ năm: Sáng, Chiều
  • Thứ sáu: Sáng, Chiều
  • Thứ bảy: Sáng, Chiều
• Không yêu cầu kinh nghiệm làm việc cho vị trí này
• Visa làm việc có thể được cung cấp cho vị trí này