Partner Development Manager, IT Ecosystem

4 weeks ago

Remote, Vietnam Tines Full time

Founded in 2018 in Dublin, Tines is a smart, secure workflow platform designed to automate any manual task, regardless of complexity. By automating workflows, Tines empowers frontline teams to reduce monotonous, manual work and free up valuable time and resources.

Tines is an integrator across your entire stack - if it offers an API, Tines connects with it. Having firmly established Tines as the de-facto automation platform for cybersecurity teams, we're expanding horizontally to IT, Product, Engineering, and Infrastructure teams. Tines was built for everyone, delivering transformative and innovative enterprise software to industry leaders like Canva, Intercom, Databricks, Mars and Reddit.

We're excited about what we're doing and what's to come, and we're looking for others who can lead by our values of Simplicity, Speed, and Soundness. Because Tines is about delivering exceptional customer experiences, while creating a company culture that nurtures individual curiosity, growth, and integrity.


This is a remote role that must be based in North America as it will require 30-40% travel around the region.

The Partner Development Manager, IT Ecosystem is responsible for building, managing, and expanding the company's network of strategic IT partners. This role involves developing and implementing strategies to enhance collaboration with partners, driving mutual growth and success, and ensuring alignment with the company's overall business objectives.

Key Responsibilities:

  1. Strategic Partnership Development:
    • Identify and evaluate potential IT partners that align with the company's goals and values.
    • Develop and execute strategic plans to establish and nurture partnerships with key IT vendors, and service providers.
    • Negotiate and formalize partnership agreements, ensuring mutually beneficial terms.
  2. Relationship Management:
    • Build and maintain strong, long-term relationships with existing partners.
    • Serve as the primary point of contact for partners, addressing any issues and facilitating communication between partners and internal teams.
    • Conduct regular business reviews with partners to assess performance, identify opportunities for growth, and ensure alignment with strategic goals.
  3. Ecosystem Expansion:
    • Identify gaps in the current partner ecosystem and develop strategies to address them.
    • Work with cross-functional teams - including Product Marketing, Partner Marketing and Partner Engineering - to integrate new partners into the ecosystem, ensuring seamless collaboration and operational efficiency.
    • Monitor market trends and competitor activities to stay informed about the latest developments and opportunities in the IT partner landscape.
  4. Performance Tracking and Reporting:
    • Define and track key performance indicators (KPIs) to measure the success of partnership initiatives.
    • Prepare and present regular reports on partner performance, partnership contributions to revenue, and other relevant metrics.
    • Utilize data-driven insights to optimize partnership strategies and improve outcomes.
  5. Marketing and Enablement:
    • Collaborate with marketing teams to develop co-marketing programs and initiatives that promote joint offerings and enhance partner visibility.
    • In partnership with the Partner Enablement lead, design and implement partner enablement programs, including training, certification, and support resources, to empower partners and drive engagement.
  6. Innovation and Collaboration:
    • Foster a culture of innovation by encouraging partners to collaborate on new solutions and services.
    • Facilitate joint development efforts and co-innovation projects that leverage the strengths of both the company and its partners.

Qualifications:

  • Bachelor's degree in Information Technology, Business Administration, or a related field; Master's degree preferred.
  • 8+ years of professional experience (or 6 years + Master's degree) including experience in partner management, business development, or a related role in the IT industry.
  • Strong understanding of the IT ecosystem, including knowledge of key vendors, technologies, and market trends.
  • Proven track record of successfully developing and managing strategic partnerships.
  • Excellent negotiation, communication, and interpersonal skills.
  • Ability to work independently and collaboratively in a fast-paced, dynamic environment.
  • Analytical mindset with the ability to leverage data to drive decision-making.
  • Proficiency in using CRM and partner management tools.

Target Annual Compensation (salary + commission): $140-240k


At Tines, we're all about trying new things and taking the leap. If you're second-guessing your application, we hope you'll trust your gut and take the leap too Applying for a new job isn't always easy, especially if you're thinking of a career pivot – but we're big believers in learning and growth here at Tines, so you've nothing to worry about. A variety of experience, perspectives, and voices makes us the company we are. We'd love to hear from you.

Tines provides equal employment opportunities to all employees and applicants for employment without regard to sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.

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