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Senior Product Manager, Onboarding and Activation

4 months ago

Remote, Vietnam Passage Full time

About 1Password:

We all have important information we need to manage, and protecting it should be easy. Over 150,000 businesses and millions of people log in to 1Password to unlock smart, simple access to everything they care about. Our vision is to create a safer, simpler digital future for everyone, and our culture values simplicity, honesty and a human-centric approach to solving problems. Come help us unlock peace of mind so everyone can stay safer online.

We're looking for a customer-obsessed Product Manager who is excited to bring their passion and skills to help 1Password make users and customers more secure online. This role will focus on onboarding and activating customers. You obsess over data, funnels, and ensuring a customer can see the value of a product. You thrive by leading the trifecta of Design, Engineering, and Product together to prioritize the most important customer problems. We're looking for entrepreneurial problem solvers who come to the table not only by identifying problems but recommending solutions, not waiting for direction. Extra points if you have a customer-facing background in support, sales, or customer success that brought you into Product.

Our philosophy on Product consists of five core pillars:

1. Focus and Execution - can you ship quickly and measure results?

2. Customer Empathy - are you motivated first and foremost to solve customer problems?

3. Effective Communication - can you bring the entire organization - horizontally and vertically - along on the journey?

4. Go To Market - can you understand and drive the business outcomes through product decisions?

5. Technology - articulating how our technology beats our competitors

Product Managers play a highly visible role in the company and are critical to the development and execution of our product strategy. As PM's, we are responsible for setting and championing the high bar for our products. You must excel at prioritization, collaboration and communication, while holding yourself and others accountable for measuring quality and business results. You will be responsible for building the onboarding and activation funnel for our new product - XAM. You'll need to obsess over ensuring minimal dropoff, providing hot leads to sales, activating customers, and getting customers to the "a-ha" moment. You need to be able to take a holistic view of a customers' needs that cross buyers, users, and administrators. You will be working with Engineering, Design, Marketing and GTM teams to ensure quality, security and usability of the service.

Join a fast-scaling business with a unique blend of consumer and enterprise customers.

What we're looking for:

  • 6+ years of experience owning a product or a set of features and being responsible for its ultimate success with at least 3 years of SaaS experience
  • Track record of shipping and improving software and driving business impact through the feature/product you owned.
  • Experience with building and analyzing funnels, onboarding customers, and ensuring customers can activate - both self service and sales assisted.
  • Mastery of data and analytics to drive decision making.
  • A good understanding of security, technology and infrastructure trends that drives and influences customers to need to integrate solutions.
  • An action-bias that won't wait to create change.
  • Obsession with customer problems.
  • Represent the voice of the customer to motivate the team.
  • Strong presentation and leadership skills.
  • Excellent verbal and written communication skills that scales from technical to non-technical.
  • Ability to inspire and bring together different teams and stakeholders to drive forward, solve problems and remove roadblocks.
  • Ability to prioritize tasks and use data - both qualitative and quantitative - to drive decision-making.
  • Background and experience in the fields of user privacy, security, identity and access management are a plus.
  • Excellent presentation skills and experience training internal teams as part of bringing products to market, particularly the sales, support and customer success teams.

What you can expect:

  • Working with a passionate, highly motivated Product team that is invested in your success and the success of your initiatives.
  • A dynamic, highly collaborative environment.
  • Empowerment to contribute to, and help drive, overall product strategy and the relative priority of the features you own on the roadmap.
  • Being a part of the team that drives the success of 1Password, our products and business to the next level.
  • Having fun working in a fast-paced environment and being part of the team that prioritizes close collaboration over rigid processes, while continuously embracing an entrepreneurial culture.

USA-based roles only: The Annual base salary for this role is between $146,000 USD and $198,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

Canada-based roles only: The Annual base salary for this role is between $136,000 CAD and $184,000 CAD, plus immediate participation in 1Password's generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.

What we offer:

We believe in working hard, and resting hard. We're always looking for new ways to support our team members, but here's a glance at what we currently offer:

Health and wellbeing

> Maternity and parental leave top-up programs

> Wellness spending account

> Generous PTO policy

> Company-wide wellness days off scheduled throughout the year

> Wellness Coach membership

> Comprehensive health coverage

Growth and future

> Employee stock option program for all full-time employees

> Retirement matching program

> Training budget, 1Password University access, and learning sessions

> Free 1Password account (and friends and family discount)

Flexibility and community

> Paid volunteer days

> Employee-led DEIB programs and ERGs and ECGs

> Fully remote environment

> Peer-to-peer recognition through Bonusly

You belong here.

1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.

Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at and we'll work to meet your needs.

Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.

Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.

Candidate Privacy Notice

When you apply for a position, refer a candidate, or are being considered for a role at AgileBits, Inc. (dba 1Password, 1Password, we, us, or our), your information is stored in Lever, in accordance with Lever's Service Privacy Notice. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background.

Candidates may also optionally choose to self-identify their race/ethnicity, gender identity, sexual orientation, age, and disability. These answers will help us evaluate our diversity and belonging efforts. You do not have to answer these questions—your answers will not be linked to your name or job application, will not be visible to the hiring manager reviewing your application, and will in no way affect your job application. If you have any questions about the collection or use of this information, please contact [].

When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how we use or process your information, or if you would like to ask to access, correct, or delete your information, please contact our privacy team at [] or through 1Password Support.