Wsb Cdd Onboarding Analyst

2 weeks ago

Ho Chi Minh City, Ho Chi Minh, Vietnam HSBC Full time

  • Job Advert Details

Some careers have more impact than others.

  • If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Digital Business Services (DBS) is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high caliber professional to join our team as an
WSB CDD ONBOARDING ANALYST

Principal Accountabilities

  • Manage all activities related to Customer Due Diligence (CDD) process's as per defined SLAs, ensuring any risks to the timescales are escalated to the Team Leader and Relationship Manager.
  • Liaise directly with the client to gather detailed information and supporting documentation required to complete the CDD profile
  • Review and validate the completeness of CDD information and supporting documentation before submitting the case for review and approval
  • Manage the end2end CDD process, keeping the Relationship Manager engaged and fully appraised of any issues / concerns. Provide input / guidance to the Relationship Manager ahead of review and formal approval (as appropriate).
  • Escalate any issues relating to the specific CDD case to the Relationship Manager and Functional support (e.g. FCC, BFCR etc.), especially where the client is not cooperating.
  • Execute customer CDD effectively and efficiently in line with defined business plans.
  • Manage the client experience throughout the CDD process, maintaining the highest standard of excellence in customer service and respond to all client enquiries in a timely manner.
  • Promptly request and followup with the client for all outstanding information and documentation;
  • Track / monitor individual cases to ensure the business has accurate management information. Escalate cases where the customer does not respond or provide the required information.
  • Ensure Customer Turn Around Times (TAT) are agreed, managed to the associated SLA's, and are visible to all involved parties.
  • Ensure the Relationship Manager is fully apprised of any issues / concerns relating to the CDD for consideration as part of formal review and approval.
  • Be an active member of the team and a strong teamplayer
  • Demonstrate expected core behaviors and values including teamwork, focus, drive and determination
  • Be flexible and dynamic with support to the wider team
  • Strong communication both upwards and at peer level
  • Ensure that any data input is dealt with in a timely manner and in the correct and consistent format
  • Maintain a strong control environment
  • Maintain an environment in which compliance and risk control are a key performance criteria
  • Control of workflow processes, adhering to all associated procedures
  • Actively participate in the development and refinement of the internal control/process environment to optimize the customer service proposition whilst maintaining the above
Qualifications

  • Minimum 03year experience in the role related to CDD or client facing experience
  • Commercial banking knowledge
  • Commercial awareness
  • A record of successful accomplishment in providing consistently outstanding customer service.
  • Language requirements: fluency in English communication
  • Proven track record in a client focused environment
  • Proven record of delivery within challenging timescales
You'll achieve more when you join HSBC.

Issued by The Hongkong and Shanghai Banking Corporation Limited

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