Senior Application Engineer
2 weeks ago
Our leading brands and technologies, along with our high-performing businesses will provide you with countless opportunities to develop your skills and explore new paths.
Your career at Henkel will contribute to a more sustainable future, while you grow within our vibrant, diverse culture of trust and belonging.
If you're up for challenging the status quo, join our team of pioneers and make your mark on the future with us.
Do you dare to make an impact?
YOUR ROLE:
- Recommends solutions and performs technical visits (meetings, audits, demonstrations, troubleshooting, etc.) for customers with documentation
- Reports quality issues / customers claims to relevant parts of the organization
- Works effectively on SBU and/or Regional specific projects. Contributes to project plans and helps the team to deliver project goals
- Work in Henkel VN laboratory (Bac Ninh) for trouble shooting/ data collection/ delivering test report for customers and internal teams
- Documents all activities in CRM tool and / or in the Technical Customer Service Lab Requests database
- Is responsible for directly communicating with sales, marketing, Product Development, Innovation, members of Application field team or project team members
- Promotes internally SBU innovations and best learnings cross accounts
- Respects and promotes the internal Henkel SHE (safety) rules
- Ability to travel (in Vietnam or International)
YOUR SKILLS:
- Expertise and knowledge in Adhesive (glue)/ SMT/ Semiconductor manufacturing process is a strong plus
- Outstanding spoken and written communication skill in English and Vietnamese (Mandarin or Korean is a strong plus)
- Excellent analytical skill and problemsolving skill
- Detailed orientated and cando attitude
- Lean/six sigma/scientific meth/production plant experience is a strong plus
- Application, equipment, DOE testing experience
- Business acumen (good to have)
- Account management (good to have)
- Open to Travel (in Vietnam or International)
JOB ID:
Contract & Job type:
Full Time, Regular
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