End-to-end (E2e) Performance Associate

3 weeks ago

Ho Chi Minh City, Ho Chi Minh, Vietnam Shopee Full time

Department Operations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products.

The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

  • Manage product roadmap, and features for SBS system.
  • Manage and improve buyer experience.
  • Manage Endtoend (E2E) SBS backlogs to maintain and improve the fulfillment performance.
  • Coordinate with Warehouse & Logs team to prepare for the campaign and take action on time, follow backlogs.
  • Have ability to analyze data and propose solutions, and orientation to improve operation performance.
  • Have the ability to propose solutions for any incident happened with SBS orders and fulfillment issues.

Requirements:

  • Logical thinking and problemsolving skills.
  • Excellent communication skill with different stakeholders.
  • Good analytical thinking and ability to learn quickly with a cando attitude.
  • Advanced Excel skills.
  • Result driven & customercentric attitude.
  • Excellent written and verbal communication skills in English and Vietnamese to coordinate with stakeholders from across the region.

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