Membership Loyalty Assisstant Manager

2 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam Công ty TTI Full time

Mô tả công việc JOB SUMMARY: This role will contribute to the success of our customer loyalty objectives & membership-related projects. He/She would be responsible in identifying member's insights by conducting analytics with customer database and driving member acquisition, data capture and loyalty program initiatives in Asia markets.

KEY DUTIES:

  • Formulate, implement and optimize member acquisition, retention and loyalty strategies for 10+ regions in Asia through conducting behavioural analyses on Members' transactional data at portfolio level, estimating revenue impact and referencing to the latest market / industry data
  • Manage and optimize member portal and loyalty program, and advocate best data practices, tools and platforms to enrich member profile, enhance segmentation, deliver a personalised experience and drive sales
  • Develop relevant, engaging and more personalized contents and offers for members and potential members and monitor customer receptivity of different contents
  • Define/refine membership policy, workflow and frameworks, and ensure proper implementations of relevant daytoday operations in all customer touch points and event procedures to acquire data, optimize loyalty activation program impacts, drive sales from members as well as maintaining customer satisfaction and loyalty
  • Work closely with regions and technical teams to monitor member comments and drive necessary enhancements and/or new membershiprelated initiatives from defining business requirements, conducting UAT to deploying solutions
  • Manage & prepare the reporting environment including data sources & quality of imported data.
  • Generate monthly reports based on online and offline data to create/refine member personas, understand customer behaviour and journeys, evaluate effectiveness of the loyaltyrelated activities and draw actionable insights
  • Perform other adhoc projects as assigned
  • Business travel is required Quyền lợi được hưởng Salary Negotiable
100% salary during probation period
Join social insurance on total salary
13 monthly salary
Telephone allowance
There are 12 days of annual leave
Annual salary increase review
Gifts on holidays of the year
Accident insurance 24/7

Health care insurance Yêu cầu công việc 1.

Education:

Bachelor's degree in Business Administration or relevant disciplines.

2.

Experience:


  • 4+ years of experience in membership, rewards program, loyalty marketing or similar capacity
  • Strong track record in taking commercial decisions based on customer data and local market information where experience in regional role in Asia is highly advantageous
  • Experience in project management for customer loyalty program, and creating and implementing longterm membership strategic plans, setting KPI/budgets, following up goals and evaluation

3.

Knowledge:


  • Strong communication, negotiation, and interpersonal skills
  • Logical and analytical mindset to determine and implement workflow, data rules and audience logic
  • Proactive, independent, fastlearning and attentive to details
  • Excellent verbal and written communications skills to effectively interact and build a rapport with business users and technical teams
  • Proficient in both of spoken and written English

4.

Functional Skills:


  • Experience in Salesforce, Google Analytics, PowerBI and/or any similar solutions is an advantage
  • Understanding of customer segmentation, behaviour tracking, data layer, AI, CRM and/or CDP is an advantage Yêu cầu hồ sơ Đem đầy đủ hồ sơ và các giấy tờ có liên quan ( photo công chứng trong 6 tháng gần nhất )Nộp CV online

  • Manager, Membership

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam adidas Full time

    A. PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:MEMBERS FIRST is one of the key focus areas of our 'Own the Game' strategy and the Membership Team is central to embedding and executing this key strategic program. The strategic objective is to transform the successful membership initiative to a APAC-wide global program at scale and to fuel the growth...

  • Manager, Membership

    4 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam adidas Full time

    A. PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:MEMBERS FIRST is one of the key focus areas of our 'Own the Game' strategy and the Membership Team is central to embedding and executing this key strategic program. The strategic objective is to transform the successful membership initiative to a APAC-wide global program at scale and to fuel the growth...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Keppel Land Limited Full time

    Keppel Land is the property arm of Keppel Corporation, a multi-business company providing solutions for sustainable urbanization.As a multi-faceted property company, Keppel Land provides innovative real estate solutions with its sterling portfolio of award-winning residential developments, investment-grade commercial properties and integrated...

  • Loyalty Manager

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Vinpearl Landmark 81, Autograph Collection Full time

    Mô tả công việc:(Mức lương: Thỏa thuận)CORE WORK ACTIVITIES Supporting Marriott Loyalty Program Leads and mentors other team members on Marriott's Bonvoy Loyalty Program. Maintains complete knowledge of all Elite Member Benefits, Terms and Conditions. Adjusts Elite Member status when necessary according to established guidelines. Partners with...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Ascenda Loyalty Full time

    Ascenda Loyalty***- Sala, An Loi Dong ward, Thu Duc City, Ho Chi Minh- At office- Posted 1 day ago- Skills: RubySoftware ArchitectEnglishTop 3 reasons to join us:Flexible working environment Diverse and friendly working culture Competitive salary and benefitsJob description:Nice to Meet You We are Ascenda:Ascenda provides the rewards infrastructure for...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Ascenda Loyalty Full time

    MEET ASCENDAAscenda solutions make loyalty simple for financial institutions globally. Previously, these companies had to endure complex patchworks of third-party systems, complicated data experiences, and 18-month implementation projects to deploy a competitive rewards program. We turn things upside down with loyalty solutions rooted in beautiful design,...

  • Membership Manager

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Công ty TNHH Rock IT Fitness Center Full time

    **Mô tả công việc**:(Mức lương: Từ 10 triệu VNĐ)- Chịu trách nhiệm doanh số Team Memberships- Quản lý đội ngũ nhân viên kinh doanh nhằm đạt mục tiêu tăng trưởng và mục tiêu doanh số- Chịu trách nhiệm tuyển dụng, phân bổ mục tiêu, đào tạo và theo dõi hiệu quả làm việc của đội...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam OPENASIA GROUP Full time

    JOB BENEFIT Insurance Travel opportunities Incentive bonus Health checkup Training & Development Salary reviewTam Son International JSC is a member of the Openasia Group, a multi-industry investment group established in 1994 in Vietnam. Tam Son was initially founded in 2005 with a mission to bring global luxury fashion brands to Vietnam.Since then, we have...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Ascenda Loyalty Full time

    Ascenda Loyalty***- Sala, An Loi Dong ward, Thu Duc City, Ho Chi Minh- Hybrid- Posted 1 day ago- Skills: RubySoftware ArchitectEnglishTop 3 reasons to join us:Flexible working environment Diverse and friendly working culture Competitive salary and benefitsJob description:Nice to Meet You We are Ascenda:Ascenda provides the rewards infrastructure for leading...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam NavigosSearch Full time

    What We Can Offer:Develop and refine the D2C strategy in harmony with the overall strategy of the company. Articulate how both premium and volume models will be marketed and sold onlinePlan and manage of marketing strategies, and delegate tasks that achieve strategic goalsManage MKT online budgetManage stock and fulfillment, establishing efficient...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Ascenda Loyalty Full time

    Ascenda Loyalty***- Sala, An Loi Dong ward, Thu Duc City, Ho Chi Minh- Hybrid- Posted 18 minutes ago- Skills: RubyRuby on RailsReactJSTop 3 reasons to join us:Flexible working environment Diverse and friendly working culture Competitive salary and benefitsJob description:Nice to Meet You We are AscendaAscenda provides the rewards infrastructure for leading...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Ascenda Loyalty Full time

    **Nice to meet you, We are AscendaAscenda makes payments and banking rewarding We are reimagining how the financial services industry builds deeper customer connections with innovative rewards. Our premium SaaS solutions power loyalty for Fintechs and top-tier banks. Our clients include HSBC, Capital One, American Express, Virgin Money and Brex. With a...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam OPENASIA GROUP Full time

    JOB BENEFIT Insurance Travel opportunities Incentive bonus Health checkup Training & Development Salary review Tam Son International JSC is a member of the Openasia Group, a multiindustry investment group established in 1994 in Vietnam. Tam Son was initially founded in 2005 with a mission to bring global luxury fashion brands to Vietnam._ Since then, we have...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam OPENASIA GROUP Full time

    JOB BENEFIT Insurance Travel opportunities Incentive bonus Health checkup Training & Development Salary reviewTam Son International JSC is a member of the Openasia Group, a multi-industry investment group established in 1994 in Vietnam. Tam Son was initially founded in 2005 with a mission to bring global luxury fashion brands to Vietnam.Since then, we have...

  • Loyalty Agent

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Vinpearl Landmark 81 Autograph Collection, 720A Dien Bien Phu, Binh Thanh district, Ho Chi Minh City, Viet Nam, Viet Nam VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Loyalty Officer is responsible for recognition and engagement of our most...

  • Deputy CRM Manager

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Ban Quản Lý TTTM Crescent Mall Full time

    Mô tả công việc:(Mức lương: Thỏa thuận) Planning and delivering CRM strategies encouraging customer retention and customer loyalty. Deciding on the CRM platform structure and architecture ensuring it works seamlessly across the organisation and captures all required information at key points in the customer life cycle. Customer Journey Mapping...

  • Senior QA Engineer

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Ascenda Loyalty Full time

    Ascenda Loyalty***- Sala, An Loi Dong ward, Thu Duc City, Ho Chi Minh- At office- Posted 1 day ago- Skills: QA QCEnglishTesterTop 3 reasons to join us:Flexible working environment Diverse and friendly working culture Competitive salary and benefitsJob description: Ascenda provides the rewards infrastructure for leading financial services brands across the...

  • Senior QA Engineer

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Ascenda Loyalty Full time

    Ascenda Loyalty Sala, An Loi Dong ward, Thu Duc City, Ho Chi Minh Hybrid Posted 17 hours ago Skills:QA QCEnglishTesterTop 3 reasons to join us: Flexible working environment Diverse and friendly working culture Competitive salary and benefitsJob description:Ascenda provides the rewards infrastructure for leading financial services brands across the world.Our...

  • Loyalty Manager

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Vinpearl Landmark 81 Autograph Collection, 720A Dien Bien Phu, Binh Thanh district, Ho Chi Minh City, Viet Nam, Viet Nam VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Process all guest check-ins, verifying guest identity, form of payment, assigning...

  • Sales Manager

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Công ty Cổ phần Intelnet Full time

    Với vai trò là Sales Manager, bạn sẽ chịu trách nhiệm đạt được mục tiêu doanh thu, mở rộng cơ sở khách hàng và hiểu biết sâu sắc trong lĩnh vực Membership/Loyalty:- Tìm kiếm Khách hàng tiềm năng:- + Chủ động tìm kiếm và xây dựng mối quan hệ với khách hàng tiềm năng (đi thị...