IT Helpdesk

3 weeks ago

Hanoi, Hanoi, Vietnam Công Ty TNHH Truyền Số Liệu Lotte Việt Nam Full time

Mô tả công việc:

(Mức lương:
Thỏa thuận)

  • Support customers and handling errors related to computers, computer networks, software, POS machines, printer, telephone...
  • Receive, classify, analyze, respond to and process user requests.
  • Forward an unresponsive request to higher support (next level).
  • Track and update processing status of support request to users.
  • Diagnostics fixes computer hardware errors, network errors (LAN, WAN, Internet)
  • Make sure the workstation (user machine) has stable operation.
  • Install software, operating system for user computer, backup and restore user computer data.
  • Coordinate and assist with departments to handle inquiries or incidents.
  • Fulfill other requests from superiors.

Chức vụ:
Nhân Viên/Chuyên Viên

Hình thức làm việc:
Toàn thời gian

Quyền lợi được hưởng:

13th month salary
Health care 24h
Yearly Company trip

Yêu cầu bằng cấp (tối thiểu): Đại Học

Yêu cầu công việc:

Age:
Unlimited

Experience:

  • Bachelor's degree in information technology, computer science, or related field.

Language:
English in advance

Skill:

  • Have experience and knowhow to handle problems and problems fluently.
  • Ability to work independently, communicate well and withstand high pressure.
  • Experience working on PC, Laptop, printer, telephone, server, switch
  • Good understanding of LAN system, WAN, and Microsoft products.

Yêu cầu giới tính:
Nam/Nữ

Ngành nghề:
Chăm Sóc Khách Hàng,CNTT - Phần Mềm,Data Analytics,IT Helpdesk

Đại Học
Không yêu cầu