Director, IT Quality Engineering

1 week ago

Hanoi, Hanoi, Vietnam Techcombank Full time

07-Mar-2023
Director, IT Quality Engineering :

  • Category: Technology Division
  • Job Type:
  • Facility: Technology
    Job Purpose:

The Job Holder:

  • Establish enterprise quality assurance program with clearly defined QA process/procedures
  • Establish proactive and reactive quality controls (monitor, report và audit) to ensure high quality, firsttimeright, and process compliant. Provide analysis on collected QA data to provide insights for all to improve.
  • Establish comprehensive testing standards, practices, and techniques. Establish rules, guidelines Administer/manage test environments and access policies.
  • Gather, evaluate, and analyze business needs for assigned project work to advise and produce endtoend detail test plan and test cases.
  • Establish and operate the product/system quality control through the evaluation, review, quality monitoring according to the processes, guidelines, standards and quality criteria issued by Quality Engineering.
  • Establish proactive and reactive quality control measures (monitoring, reporting and evaluating) to ensure high quality, firsttime implementation and process compliance. Provide detailed information and analysis of the collected Quality Control data for all projects and employees to improve.
  • Perform quality measurement, evaluation and analysis through quality metrics to make quality improvements, processes, guidelines,...
  • Participate in the development/improvement of quality processes, guidelines, standards and indicators
  • Establish comprehensive testing standards, practices, and techniques. Administer/manage test environments and user access.
  • Gather, evaluate, and analyze business needs for assigned project work to advise and produce endtoend detail test plan and test cases.

Key Accountabilities (1):

  • Deploy the work
  • QA process/procedure
  • Proactive and reactive quality controls (monitor, report và audit), QA data
  • Control product quality in accordance with requirements, standards and quality norms.
  • Monitor, evaluate, participate in the investigation of the cause of errors and incidents to find out the relationship, deficiencies in the quality assurance/control and testing activities, thereby drawing lessons from building a library of lessons learned, improving processes/instructions/quality indicators; applied in training and quality control
  • Test standard, practices, and techniques for all kind of test (Functional and nonfunctional)
  • Administer/manage test environments and user access.
  • Test strategy, test design, test plan, test scenario/case, test report
  • Increase automation test ratio
  • Participate in the development/improvement of quality processes, guidelines, standards and indicators

Key Accountabilities (2):

  • Risk management and compliance
  • Define solution and metric to monitor, report và audit shortcomings/ missing/ gap/ not compliant in the IT process/ procedures or IT activity could risk or impact quality of product/service.
  • Monitor, report và audit shortcomings/ missing/ gap/ not compliant in the IT process/ procedures or IT activity could risk or impact quality of product/service
  • Manage bugs according to software testing process. Coordinate with related departments to fix/retest errors.
  • Monitor post golive issues and compare with test result to prevent risk of uncover test or low performance.
  • Perform work in accordance with policies, regulations, processes, guidelines, designs and service quality commitments (SLAs); Use and update the standard set of Test Case Library (Master Test Case Library)
  • Deploy and maximize testing tools and management tools; Automate the testing process to increase test productivity and efficiency.

Key Accountabilities (3):

  • Talent development
  • Develop a plan for staffing, coordinating resources, building a mechanism for assigning, recording and evaluating the performance of employees, ensuring adequate and quality resources are maintained in the department.
  • Organize regular and advanced training, knowledge of testing operations, development requirements management, banking operations and new technology systems
  • Organize training, career development orientation for employees, foster and build resources for the department.

Key Relationships - Direct Manager:

Head of Quality Engineeing

Key Relationships - Direct Reports:

Team lead IT Quality Assurance - QA

Key Relationships - Internal Stakeholders:

Division, units, branches/subsidiaries of TCB

Key Relationships - External Stakeholders:

Application/solution provider partners, IT departments of key customer businesses

Success Profile - Qualification and Experiences:

Qualifications:

  • University graduate or higher majoring in information technology, computing, telecommunications, finance or banking
  • Foreign language: English/ according to TCB's regulations in each period

Work Experience:
years of experience in managing a team that conducts software testin

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