Moderation Team Leader

1 week ago

Hanoi, Hanoi, Vietnam Gear Inc Full time

Gear Inc. is looking for Moderation Team Leaders to join our Moderation team. Ideal candidates will join our team to assist in supervising a team of at least 20 members.

Your main responsibilities are:

  • Supervise team members and be able to arrange or cover members working shifts if necessary;
  • Provide accurate, valid and complete information by using the right methods/tools;
  • Handle clients' complaints, provide appropriate solutions and alternatives within the time limits follow up to ensure resolution;
  • Meet personal/teams targets;
  • Keep records of issues/problem for further investigation;
  • Follow communication procedures, guidelines, and policies;
  • Work with managers about clients' feedback;
  • Personal traits and self-management skills are required to manage unique risks and a fast pace work environment within the Content Moderation industry. Candidates may potentially be exposed to harmful content.

Job Requirement:

  • Good command in English (Especially in Reading and Writing);
  • At least 6 months of experience in leading, managing and coaching a team of at least 20 members;
  • Having knowledge in QA (Quality Assurance) in any fields is preferable;
  • Good at Business Communication;
  • Familiar with data analysis;
  • Able to join immediately;
  • Self-learning ability and can-do attitude;
  • Proficient skills with MS Office and Google Drive;
  • Willing to work on roasting shifts, weekends and public holidays.

Benefits:

1. Salary and Benefits

  • Salary: up to 17,000,000 VND + Bonus;
  • Attractive salary and benefits (Competitive Basic Salary, Lunch Allowance, End-of-year Bonus);
  • Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
  • Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
  • Annual health check, annual flu vaccination;
  • Summer vacation (Paid days off and bonus);
  • Paid leave (12 days/year).

2. Working Environment

  • Flexible working hours, we work 40 hours per week (Monday-Sunday);
  • International, fun, and professional working environment: Working closely with both experienced Vietnamese and foreign experts;
  • Standing desks if you like, Modern hardware, No dress code, Free drinks (coffee, tea, etc.)
  • Training and career development opportunities;
  • Free in-house game room for everyone. We love board games, video games, PS5, ping pong, football tables, and VR games.

Working time:

  • 5 days per week amounting to 40 hours, arranged by the company.
  • The detailed working hour for each shift is as follows

Shift 1: 7:00 a.m - 3:00 p.m

Shift 2: 3:00 p.m - 11:00 p.m

Shift 3: 11:00 p.m - 7:00 a.m or 12:00 a.m - 8:00 a.m

  • Require to work at least 1 shift on weekends and 1 overnight shift.
  • Able to work during Vietnamese Public Holidays as requested (New Year, Lunar New Year, Independence Day, etc.)

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