Team Leader

1 week ago

Ho Chi Minh City, Ho Chi Minh, Vietnam Webhelp Full time

Customer Service/Support

Location

  • Ho Chi Minh, Vietnam***Job Title:Team Leader

Job Description:

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

Essential Functions/Core Responsibilities:

  • Responsible for the daytoday supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
  • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
  • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
  • Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') and financial expectations
  • Communicate expectations to employees and provide timely updates
  • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
  • Stay current on internal work processes, policies and procedures. Attend required manager development training
  • Promote the Concentrix values through both behavior and attitude, including being an advocate for team members
  • Associate's degree in related field with two to four years of relevant experience preferred
  • Highly motivated individual with skills to develop and coach team members to achieve performance expectations
  • Work well under pressure and follow through on items to completion
  • Strong communication skills, both written and verbal
  • Ability to lead team in multitasking, prioritization, and meeting timelines on deliverable
  • Ability to mentor, coach and provide direction to a team of employees
  • Willingness to work a flexible schedule

Career Level Description:

  • Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and mediumsized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises nonexempt employees who generally perform either a single task or multiple, but closely related tasks.
****:

  • Manage the employment status of call center associates and participate in the transfer, promotions or regularization of call center associates, which is necessary before any such employeemovement is made
  • Exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies
  • Exercises authority to manage the employment status of a group of employees (firing, promotion, regularization, etc.) including identifying and addressing misconduct, policy and process violations of call center associates
  • Stay current on internal work processes, management policies and procedures and ensures implementation of the same Implement management policies
  • Support and manage the program together with other Team Leaders and Managers
  • Providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization's policies and applicable legal requirements
  • Manage team members on their performance on a regular basis, and write and deliver performance appraisal.
  • The Team Leader's role is a managerial level position, a position reposed with trust and confidence.

Disclaimer:

  • The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer.

Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.


Location:

VNM The Flemington Tower, 10th & 11th Floors

Language Requirements:

Time Type:
Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

  • Team Leader- Telesales #

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Manpower Core Group Inc. Full time

    Manage and responsibile for daily, weekly, monthly quartely, annually team performance. Ensure team member achieve hourly, daily set targets (main & sub KPIs) Motivate the team to achieve sales target. Training providing sufficient support to team member to delivery expected performance. Support the team member to handle difficult cases/calls. Reporting team...

  • Team Leader

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam TANAAKK Full time

    Team Leader (PHP/Python, ReacJS, VueJS, React Native, ):TANAAKK- Ứng TuyểnTeam Leader PHP ReactJS- Đăng nhập để xem mức lương Tầng Cao ốc Văn phòng Quốc Huy, 135A Lũy Bán Bích, Phường Tân Thới Hoà, Tan Phu, Ho Chi Minh Xem bản đồ Tại văn phòng 5 giờ trướcMô Tả Công Việc:We're looking for exceptional talent...

  • Accounting Team Leader

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam HRchannels Group - Headhunter Vietnam Full time

    HRchannels Group - Headhunter VietnamHà Nội View om MapPost Date: 02/08/2023Applications 0Views 36Job Detail: Offerd Salary (USD) Login to view salary Career Level Team leader/ Supervisor Experience 57 Years Gender Male/Female Sector TP.HCM, Vung Tau, Dong Nai Industry Accounting/Finance/Audit, ProductionOur client is a foreigninvested company, now...

  • Team Leader

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam DIGI-TEXX VIETNAM Full time

    Mô tả công việc/Job Description:Responsibilities: Receive and operate the project. Directly arrange tasks for employees in the group. Make a contingency plan to ensure the continuity of the project. Evaluating the situation and planning the operation of the project. Training team members. Evaluate employee performance, and support employees to improve...

  • Art Team Leader

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Virtuos Games Full time

    Location Vietnam, Ho Chi Minh City - Sparx*- Department Art, ARTPLAY, GROW and WINTo be a part of Virtuos means to be a creator and aim at excellence.At Virtuos, we harness the latest technologies to make video games better and more immersive than ever before. That is why we pride ourselves in constantly pushing the boundaries of possibility since our...

  • Telesales Team Leader

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Công ty Cổ phần BPO Mắt Bão Full time

    1.About the role: Manage and responsible for daily, weekly, monthly quarterly, annually team performance. Ensure team member achieve hourly, daily set targets (main & sub KPIs) Motivate the team to achieve sales target. Training providing sufficient support to team member to delivery expected performance. Support the team member to handle difficult...

  • Technology Team Leader

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam HRchannels Group - Headhunter Vietnam Full time

    HRchannels Group - Headhunter VietnamMD Complex Building, 68 Nguyen Co Thach, Nam Tu Liem, Hanoi View om MapPost Date: 04/03/2024Applications 0Views 24Job Detail: Offerd Salary (USD) Login to view salary Career Level Team leader/ Supervisor Experience 13 Years Gender Male Sector Ho Chi Minh City, Binh Duong, Dong Nai Industry Pharmaceutical/Biotech, QA/QC,...

  • Team Leader

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Javac Technology Software Company, Ltd Full time

    Team Leader (NodeJS, Kubernetes, AWS, CI CD):Javac Technology Software Company, Ltd- Ứng TuyểnNodeJS Team Leader AWS- Đăng nhập để xem mức lương Floor 08, Scetpa Building, 19A Cong Hoa, Ward 12, Tan Binh, Ho Chi Minh Xem bản đồ Tại văn phòng 6 giờ trước3 Lý Do Để Gia Nhập Công Ty:We always listen your thinkings and ideas...

  • PHP Team Leader

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Vietnam Booking Full time

    _**Mô tả công việc**:_- Tham gia vào dự án phát triển hệ thống nghiệp vụ, các dự án web của công ty.- Tham gia vào việc thiết kế hệ thống, thiết kế chi tiết, xây dựng codebase và review source code.- Lập trình các chức năng dựa trên detail design.- Quản lí team, quản lý tiến độ dự án...

  • Telesales Team Leader

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Language Talent Solutions Full time

    Job Responsibilities: Manage and responsible for daily, weekly, monthly quarterly, annually team performance. Ensure team member achieve hourly, daily set targets (main & sub KPIs) Motivate the team to achieve sales target. Training providing sufficient support to team member to delivery expected performance. Support the team member to handle difficult...

  • PHP Team Leader

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Vietnam Booking Full time

    _**MÔ TẢ CÔNG VIỆC**:_- Tham gia vào dự án phát triển hệ thống nghiệp vụ, các dự án web của công ty.- Tham gia vào việc thiết kế hệ thống, thiết kế chi tiết, xây dựng codebase và review source code.- Lập trình các chức năng dựa trên detail design.- Quản lí team, quản lý tiến độ dự án...

  • PHP Team Leader

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Vietnam Booking Full time

    PHP Team Leader:Vietnam Booking- Ứng TuyểnPHP CSS JavaScript- Đăng nhập để xem mức lương 190 Trần Quý, District 11, Ho Chi Minh Xem bản đồ Tại văn phòng 5 giờ trước3 Lý Do Để Gia Nhập Công Ty:Lương cạnh tranh, chế độ ưu đãi cho nhân viên; Môi trường năng động, sáng tạo, cơ hội phát triển;-...

  • Team Leader Operations

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Webhelp Full time

    Customer Service/SupportLocation Ho Chi Minh, Vietnam***Job Title:Team Leader OperationsJob Description:The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. Essential Functions/Core...

  • Wholesales Team Leader

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam NIC HR Full time

    JOB DESCRIPTION - WHOLESALES TEAMLEADER(E-COMMERCE/ ONLINE SHOPPING)Position : Wholesales Team LeaderWorking location : Ho Chi Minh CityWorking time : 44 hours per weekProduct Categories : All current productsBusiness Type : 100% capital from Korea Responsible for product management, including stock supply, product listing and delisting, product presentation...

  • Team Leader

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam KHÁNH VY HOME Full time

    KHÁNH VY HOME***- 118 Nguyễn Minh Hoàng, Phường 12, Tan Binh, Ho Chi Minh- At office- Posted 7 hours ago- Skills:- PHPPythonTeam Leader**Job description**:**1. Lập trình (80%)**- Tham gia vào phát triển các dự án (bao gồm Web, Web-apps và Mobile apps) với vai trò Team Leader từ giai đoạn Basic Design, Detail Design, Development,...

  • Marketing Team Leader

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam AhaMove Full time

    [HN/HCM] Marketing Team Leader: Hà Nội/Hồ Chí Minh NegotiateTổng quanỨng tuyển1. Growth Marketing Develop a plan and detail the implementation of the search for new Growth MKT channels for customer or driver acquisition; Connect with MKT teams and other departments (Product, Business Development, Operations ) to develop customer or driver...

  • Team Leader

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Công Ty Cổ phần Le & Associates Full time

    **TUYỂN TEAM LEADER CHẤM ĐIỂM HÌNH ẢNH TRƯNG BÀY PEPSICO****Địa chỉ**: 343 Điện Biên Phủ, Phường 15, Quận Bình Thạnh**Thời gian làm việc**:8h30 - 17h30 (thứ 2 - thứ 6)**QUYỀN LỢI**:- Lương cơ bản: PC - Thưởng quý: / quý- Tham gia BHXH đầy đủ**YÊU CẦU**- Nữ từ tuổi- Sử dụng thành thạo...

  • Lab Team Leader

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Eurofins Full time

    Company DescriptionEurofins Scientific through its subsidiaries is a world leader in food, environment, pharmaceutical and cosmetic product testing, discovery pharmacology, forensics, advanced material sciences, and in agroscience Contract Research services. It is also one of the global independent market leaders in genomics and in the support of clinical...

  • Team Leader

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam SHARPENSOLS Full time

    SHARPENSOLS***- 16 Song Thao, Ward 2, Tan Binh, Ho Chi Minh- At office- Posted 11 hours ago- Skills: .NETTeam LeaderAzureTop 3 reasons to join us:15 days annual leave and 3 days sick leave Premium health insurance after probation period Social Insurance contribution based on full salaryJob description: Manage a squad team of 815 members, including FE/BE...

  • Java Team Leader

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam bstar solutions Full time

    Reports to: Project Manager**_Job Overview:_**BStar Solutions is pioneering the Silicon Valley of Vietnam and Southeast Asia. Our mission is to solve business and technical problems. We transform clients' business concepts through the stages of prototype, minimum viable product (MVP), and production. Our mastery of global software development processes and...