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Room Attendant

3 months ago

Hanoi, Hanoi, Vietnam Movenpick Hotel Hanoi Full time
**Job Description**:

- Làm sạch và duy trì các khu vực phụ trách theo các tiêu chuẩn và quy trình
- Cung cấp đầy đủ đồ dùng của khách và đảm bảo rằng các yêu cầu của khách được đáp ứng kịp thời
- Báo cáo hư hỏng hoặc trục trặc trong các phòng / khu vực của khách sạn cho Giám sát
- Xử lý các khiếu nại của khách một cách khéo léo và báo cáo các sự cố hoặc bất kỳ bất thường nào khác cho Người giám sát một cách kịp thời
- Báo cáo các hành vi / hoạt động bất thường trong phòng khách, các tầng / khu vực công cộng cho Người giám sát
- Thực hiện các dịch vụ người phục vụ khi được yêu cầu (ví dụ: giao đồ vải, xử lý các đơn đặt hàng giặt là)
- Thành thạo về các quy trình cứu hỏa và an toàn sinh mạng / khẩn cấp của khách sạn
- Luôn duy trì tiêu chuẩn cao về ngoại hình và vệ sinh cá nhân
- Thực hiện các nhiệm vụ hợp lý khác theo sự phân công của Quản lý

Work Experience
- Có bằng tốt nghiệp Cao đẳng trở lên
- Khả năng nói tiếng Anh thành thạo
- Biết cách sử dụng hệ thống Opera, Word và Excel
- Giao tiếp tốt với khách hàng
- Khả năng làm việc hiệu quả và đóng góp trong nhóm
- Năng động và tràn đầy năng lượng

**Benefits**:
Thẻ quyền lợi nhân viên cung cấp mức giá chiết khấu tại các Khách sạn Accor trên toàn thế giới

Phát triển tài năng của bạn thông qua các chương trình học tập của Học viện Accor

Cơ hội phát triển trong nội bộ và trên toàn thế giới

Khả năng đóng góp cho cộng đồng địa phương và tạo sự khác biệt thông qua các hoạt động Trách nhiệm Xã hội Doanh nghiệp của chúng tôi, như Accor Sustainability