UX Designer

1 week ago

Hanoi, Hanoi, Vietnam Techcombank Full time

20-Mar-2023
UX Designer - TWBS1:

  • Category: Digital Office
  • Job Type:
  • Facility: Change and Transformation
    Job Purpose:
  • As a UX Designer you will shape and design products that improve the lives of our customers
  • You will unearth deep insights in customer needs and behaviours and translate them into clear design challenges that direct the team's work to solve the right problems
  • You will deliver the overall design architecture, user interface, specifications và requirements for the look, feel and functionality of Techcombank products and services, including apps, websites, software, IRL services.
  • You will organize and facilitate design thinking workshops that enable your team to collaborate in the design process

Key Accountabilities (1):

User Experience Design

  • Drive discussions with developers and squad members to understand business goals while effectively communicating design ideas.
  • Develop creative and new user interface components and style guides based on business requirements.
  • Conduct research and optimize existing user interface design while testing for intuitivity and experience.
  • Drive development of design concepts and implementation, take input on user design considerations from more junior team members.
  • Review functional specifications and participate in the development of design for functionality and user interface.
  • Review changes or enhancements for alignment with desired user experience design and satisfaction standards and drive improvement changes.
  • Use design tools to create storyboards, samples, prototypes and templates for demonstrations and user testing.

Key Accountabilities (2):

Design Documentation

  • Proactively collect business requirements from tribe members to translate into design documents

Key Accountabilities (3):

User Research and Testing

  • Evaluate market and user experience research and results.
  • Propose updates to design architecture based on discovered trends and patterns.
  • Perform user design research, including aggregation and analysis of primary and secondary research data, for consumer and user design acceptance and overall user experience.
  • Test prototype interface and feasibility of products.

Key Relationships - Direct Manager:

Manager, Customer Experience Design

Key Relationships - Direct Reports:

Key Relationships - Internal Stakeholders:

POs and Initiative Directors

Key Relationships - External Stakeholders:

Customers, partners providing professional services

Success Profile - Qualification and Experiences:

Domain Expertise

  • 3+ years of relevant experience in user experience design work
  • Deep experience and knowledge in workshop design and facilitation skills
  • Experience in designing consumer quality experiences and products on both web and mobile platforms
  • Experience in designing clear and creative artifacts (task flows, wireframes, mockups and prototypes)
  • Experience with planning and conducting user research, user testing, IA research (cardsorting and treetesting), A/B testing and rapid prototyping
  • Skilled with at least one advanced prototyping tool (e.g. Axure, Framer)
  • Skilled with at least two visual design tools (Figma and SketchApp)
Agile / Digital Experience

  • Experience as a Designer in an agile team, along with detailed working knowledge of Agile
  • Experience working in Agile teams or in a collaborative team environment which includes discussions around creative reviews, giving and receiving constructive feedback to and from team members and clients

Qualifications:

  • Bachelor's Degree in design, HCD or behavioural/social science

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