IT Manager

2 weeks ago

Ho Chi Minh City, Ho Chi Minh, Vietnam Shopee Full time

DepartmentEngineering and Technology- LevelExperienced (Team Lead)- LocationVietnam - Ho Chi Minh CityThe Engineering and Technology team is at the core of the Shopee platform development.

The team is made up of a group of passionate engineers from all over the world, striving to build the best systems with the most suitable technologies.

Our engineers do not merely solve problems at hand; We build foundations for a long-lasting future.

We don't limit ourselves on what we can or can't do; we take matters into our own hands even if it means drilling down to the bottom layer of the computing platform.

Shopee's hyper-growing business scale has transformed the most "innocent" problems into huge technical challenges, and there is no better place to experience it first-hand if you love technologies as much as we do.

Browse our Engineering and Technology team openings to see how you can make an impact with us.

  • Manage and lead Corp IT teams to deliver stable and robust IT solutions, ensure the smooth running of the daytoday IT operations for all offices and warehouses and provide excellent support for employees
  • Develop guidelines, processes, and procedures to enhance office IT Infrastructure resiliency and service availability
  • Design, develop and implement Business Continuity Plan and Disaster Recovery strategy
  • Proactively manage and report on project status, deliverables, risks and issues, while working closely with multiple stakeholders
  • Build and maintain strong relationships with business partners and act as a liaison between IT and business teams
  • Manage IT assets & inventories, IT procurement, budgeting and cost control
  • Drive a continuous improvement mindset across the team through providing continuous support, training, coaching and mentorship to the team

Requirements:

  • Bachelor's degree or higher in Computer Engineering or Information Technology related field
  • Minimum 5 years of relevant experience operating in a similar role
  • Extensive experience developing and enforcing standards and procedures for project deliverables quality assurance, walkthroughs, issues reporting and change management
  • Experience in establishing, implementing and running the daytoday operations. Able to lead and manage remote teams in a teamoriented and collaborative environment. Passion for the development of clearlydefined and optimized operational environments
  • Strong network knowledge and handson experience in Palo Alto, Cisco, and other network appliances. Rich experience in providing and operating enterprise services such as Active Directory, VPN, Wireless network, NAS, etc.
  • Familiar with setup and configuration of Cisco devices such as firewall, switch, IP phones, wireless controller and access points
  • Handson experience in Windows server administration and basic knowledge in Linux server administration. Experience with ITSM tools, frameworks

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