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Hcmc District 12
1 week ago
1.
Benefits:
- _
Salary: M/month_
- 13th Monthly Salary
- Probation full 100% salary
- Social Insurance, Accident insurance 24/7, AON. Compliance follow to Vietnam Labor Code.
- 14 days of leave/year.
- Annual Health Checkup.
- We provide employee training & development to enhance skills set and competencies: teamwork, English, Soft Skills, software.
- Young, friendly, quality and result oriented working environment under teamwork spirit
2.
Key Responsibilities:
- _Time: 5 days/week, random off 2 days/week. (8 hours/day)_
- Operation Compliance Management
- Recruitment, mentoring and training up junior and new staffs
- Ensure all staffs are well trained & golive with the skills smoothly
- Performance management: career counseling, coaching, performance
sure the team achieve the glide goal.
- Handle client issues throughout the implementation life cycle in a timely
- Control Team roster to be efficiencies and work with SMEs/QAs/Trainers
improvement.
- Business Management Responsibilities
- Work with workforce management tools and business tools to monitor
- Quality Audit, CSAT deep dive, Payment audit
- Colead with OM/SOM to prepare the operation plans, budgets
3.
Requirements:
- Fluency in English
- University/Colleges
- 2 years minimum supervising/leading a team of 15 or more people, in a call
- Experience in a highgrowth organization strongly preferred.
- Must be available to work 24/7.
Loại hình công việc:
Toàn thời gian, Cố định
Lương:
₫ ₫ một tháng
Khả năng di chuyển đến nơi làm/chuyển nhà:
- Quận 12: Có khả năng di chuyển đến nơi làm một cách chắc chắn hoặc lên kế hoạch chuyển nhà trước khi bắt đầu làm việc (Bắt buộc)
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