Hcmc District 12

1 week ago


Ho Chi Minh City, Ho Chi Minh, Vietnam Manpower Vietnam Full time

1.

Benefits:

- _
Salary: M/month_

  • 13th Monthly Salary
  • Probation full 100% salary
  • Social Insurance, Accident insurance 24/7, AON. Compliance follow to Vietnam Labor Code.
  • 14 days of leave/year.
  • Annual Health Checkup.
  • We provide employee training & development to enhance skills set and competencies: teamwork, English, Soft Skills, software.
  • Young, friendly, quality and result oriented working environment under teamwork spirit

2.

Key Responsibilities:

- _Time: 5 days/week, random off 2 days/week. (8 hours/day)_

  • Operation Compliance Management
  • Recruitment, mentoring and training up junior and new staffs
  • Ensure all staffs are well trained & golive with the skills smoothly
executed & follow their daily operation workflow.

  • Performance management: career counseling, coaching, performance
development, 1:1's mentoring, Team huddle, Ops calibration etc... to make
sure the team achieve the glide goal.

  • Handle client issues throughout the implementation life cycle in a timely
and accurate fashion.

  • Control Team roster to be efficiencies and work with SMEs/QAs/Trainers
to gather feedback regarding productivities and quality problems for service
improvement.

  • Business Management Responsibilities
  • Work with workforce management tools and business tools to monitor
  • Quality Audit, CSAT deep dive, Payment audit
  • Colead with OM/SOM to prepare the operation plans, budgets

3.

Requirements:


  • Fluency in English
  • University/Colleges
  • 2 years minimum supervising/leading a team of 15 or more people, in a call
center/contact center environment.

  • Experience in a highgrowth organization strongly preferred.
  • Must be available to work 24/7.

Loại hình công việc:
Toàn thời gian, Cố định

Lương:
₫ ₫ một tháng

Khả năng di chuyển đến nơi làm/chuyển nhà:

  • Quận 12: Có khả năng di chuyển đến nơi làm một cách chắc chắn hoặc lên kế hoạch chuyển nhà trước khi bắt đầu làm việc (Bắt buộc)

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