IT Specialist

We are looking for IT Support to keep the lights on and enable our teams to work with technology in the most efficient way possible - enabling our employees to innovate and operate at their peak potential.

• Possess the aptitude and determination to provide "above and beyond" support for employees in resolving problems with IT, desktop, AV (audio video) and communications systems
• Manage
  daily operations of IT requests including Onboarding and Offboarding:
• Provide first point of IT Support contact in a regional setting
• Provide IT support and setup for various company events
• Manage equipment warranty and liaise with vendors for servicing
• Maintain accurate Asset Management records for office premises or car showrooms or warehouse
• Design and execute projects to improve systems and operations
• Assess infrastructure on a regular basis to ensure it continues to meet necessary demands
• Assist with the installation of new hardware and software and help train employees on its use
• Develop & maintain detailed documentation to provide high quality support to employees
• Log all incidents and service requests in the
  JIRA Help Desk system:
• Manage Help Desk tickets, planning and prioritizing systematically to minimize backlog and ensure operational efficiency
• Monitor performance of all managed servers and systems, ensuring issues are appropriately escalated to Senior IT Officer/Lead/Manager for necessary assistance
• Troubleshoot technical issues to resolution and/or escalate to supplier or partner organizations as required
• Basic troubleshooting and administration of
  Trend Micro / Fortigate Firewall, Cisco / Aruba / Ruckus Wireless devices, Cisco / HP switches & VLans:
• Assist with ongoing development of related firm policies and procedures, including appropriate controls around organizational change management
• Familiar with Physical Security Face Recognition Access Controller or Biometric Door Access, CCTV cams & NVR

• Diploma in Information Technology, Computer Science or equivalent
• Ability to help employees solve hardware and software problems with Apple and Microsoft products
• Able to multitask and adapt quickly to changes
• Experience with purchasing, vendor management, inventory management, and budgeting
• IT Security, Network & Insurance (lost or break) best practices
• Sound knowledge of information and communications technology fundamentals
• Ability to speak English and Vietnamese