Enior Manager, Product Operations Engineering

1 week ago

Hanoi, Hanoi, Vietnam Dell Technologies Full time

When Dell Technologies launches new game-changing products into the global market, Product Operations Engineering has a vital role to play.

The team coordinates all the operational activities that enable products to be introduced and sustained successfully. It's about making sure there is consistency between production and test environments.

It's about ensuring hardware, software and networking changes are migrated into the production environment in a stable and controlled way.

And it's about creating build processes, coordinating product builds for release into production and setting up configuration specifications for releases.


Join us to do the best work of your career and make a profound social impact as a Senior Manager, Product Operations Engineering on our Product Operations Engineering team in
Hanoi, Vietnam.


What you'll achieve

As a Senior Manager, Product Operations Engineering, you will be overseeing team that is responsible for the coordination of operational activities associated with the introduction of a new product worldwide.

Coordinates all operational activities associated with the introduction of the new product. Responsible for ensuring stable, controlled migration of hardware, software and networking changes into the production environment. Ensures consistency between production and test environments. Creates/maintains build processes, coordinates product builds for release into production, prioritizes failures and works with development to resolve problems. Sets up configuration specifications for releases.

Besides that, you will:

  • Responsible for establishing budgets, operational/strategic plans, directs the efforts of others and tracks performance metrics in the achievement of the strategic and operational objectives of the group.
  • Manages the hiring, staffing and maintenance of a diverse and effective workforce.
  • Responsible for career development/planning, performance and pay discussions of team members.
  • Ensures that Product Operations Engineers execute programs using the PrP, and ensures that program completeness, quality of work and schedules are maintained.
  • Executes PrP Phase Exits on the dates, as defined in the Business Contract.
  • Escalates issues to Brand and Executive Team, as needed, and in a timely manner.
  • Prepares monthly Ops Review presentations for assigned programs to the executive staff and regional executive teams.
  • Provides indirect management of a larger team through supervisors and first level management
  • Assists with the development and implementation of department standards and processes at an area or regional level
  • Ensures that team members follow operating procedures and meet quality standards established by management
  • Works with senior leadership in setting strategy and deployment of the Operation roadmaps and business directions

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table.

Here's what we are looking for with this role:

Essential Requirements

  • Solid organization and planning skills
  • Indepth understanding of crossfunctional global organizations
  • Strong initiative, innovation and ability to work in selfdirected environment
  • Ability to manage team members in remote location
  • Indepth understanding of industry products/services and trends
  • Typically requires 12+ years of related experience in a professional role with a Bachelor's degree; or 8+ years with a Master's degree; or 5+ years with a PhD; or equivalent experience Typically requires 4+ yearsmanagerial/leadershipexperience

Desirable Requirements

  • Senior management reviews objectives to determine success of operation.
  • Involved in developing, modifying and executing company policies that affect immediate operations(s) and may also have companywide effect.

Here's our story; now tell us yours
Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world.

We're proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.


What's most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life - while still having a life.

We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn't stop there.

We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era.

Join us and become a part of what's next in technology, starting today.


You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

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